Forum Discussion

Aspirant

Apr 21, 2011

Backup Failed - error copying data

I am unable to successfully run a backup of my Pictures folder onto an external USB drive.

I see messages such as...

Error encountered copying data from source path Pictures ==> /USB_HDD_1/backup/Pictures2 due to unknown reason. Please see log.

cp: cannot create directory '/USB_HDD_1/backup/Pictures2/george/.AppleDouble': File exists
cp: writing '/USB_HDD_1/backup/Pictures2/iPhoto Library/Backup/Library6.iPhoto.bak': Input/output error
cp: cannot create directory '/USB_HDD_1/backup/Pictures2/iPhoto Library/Backup/.AppleDouble': Read-only file system
cp: preserving times for '/USB_HDD_1/backup/Pictures2/iPhoto Library/Backup': Read-only file system
.
.
.
cp: preserving times for '/USB_HDD_1/backup/Pictures2': Read-only file system

My backup job is to copy data from
media:Pictures
to
USB (Front Port)
backup/Pictures2

NB Many files are copied successfully so I do have write access to the disk.

I am running a Macbook Pro and the external USB is ext3.

I'm sure you'll ask to see the logs but I can't access them either. When I click on "Backup Logs' I see the message

'Loading backup logs'

- but they never come ( I have waited for hours).

Why do the logs not display? Where are they stored so I can copy them to you manually?

Thanks in advance.

Richard

FrontView

ReadyNAS Backup

16 Replies

Replies have been turned off for this discussion

fixmacs
Guide
Jan 10, 2012
For the same reason as stated above. I click on the Log icon, then the words, Loading backup logs... shows on the FrontView screen for hours, and I do mean hours. I gave up and shut down FrontView after four hours of waiting.

I try to be reasonable about software expectations. I know it's impossible to write perfect, bug-free software. It doesn't exist, but I have noticed how Netgear does not maintain the ReadyNAS website. I have found, and reported, serious problems with file download links and a serious problem with installing ReadyNAS Remote, to no avail. I suspect that this is what doomed Infrant products when they sold to Netgear. The neglect to maintain the support webpages doesn't bode well, and now I must explain to my client why the backup isn't working and that I cannot tell him why the backup isn't working because FrontView freezes when I try to read the logs.

Using Safari web browser on Mac OS X Lion, 10.7.2
addict
Aspirant
Jan 10, 2012
fixmacs wrote:
I am curious what became of this problem. I have the same problem with a new external USB hard drive. I cannot access the backup logs, as noted above, and the backups have been failing.

Sorry, I ditched the drive and bought a new one. No problems with it thus far.
fixmacs
Guide
Jan 10, 2012
Question: Are you able to view the backup logs now?
addict
Aspirant
Jan 10, 2012
fixmacs wrote:
Question: Are you able to view the backup logs now?

Yes, everything works great now.
mdgm-ntgr
NETGEAR Employee Retired
Jan 10, 2012
fixmacs, as suggested above by Skywarp, If you go to Status > Logs > Download all logs can you download the logs zip file?

Also as suggested above, there should be a log file there for each backup job e.g. for backup job 1, backup_001.log
fixmacs
Guide
Jan 11, 2012
Got it. Thanks.

fixmacs wrote:
I am curious what became of this problem. I have the same problem with a new external USB hard drive. I cannot access the backup logs, as noted above, and the backups have been failing.