NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Boot stuck installing Add-ons ReadyNAS Pro # 20666710
So I have opened up communication with Tech Support (Case # 20666710) concerning my ReadyNAS Pro 4. I have Plex Media Server and more than a couple Terabytes of videos on my ReadyNAS. I installed a ...
There are a few different options you could try (support may have already suggested one or more of these options to you):
1. Power down NAS and put it back in tech support mode. This will force the NAS to make a fresh attempt to connect to the tech support mode server. Contact support and see if they can try connecting again.
2. Port forward to port 23 on your NAS. Let support know the I.P. and port number.
3. If not comfortable with opening ports it should be possible to try a TeamViewer session but that could mean a longer delay in getting help as a mutually suitable time would need to be arranged.
1. Power down NAS and put it back in tech support mode. This will force the NAS to make a fresh attempt to connect to the tech support mode server. Contact support and see if they can try connecting again.
2. Port forward to port 23 on your NAS. Let support know the I.P. and port number.
3. If not comfortable with opening ports it should be possible to try a TeamViewer session but that could mean a longer delay in getting help as a mutually suitable time would need to be arranged.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
