NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cannot Access NAS from Windows 7 anymore
Firts, Please be kind. First time I have had any problems with the NAS and first post on this forum. Secondly I am not into network speak so I may give information that you may find of little use ...
I am posting this reply about 2 years after the last reply. I had the same problem as originally described.
Definitely reinstall the OS as a first step. (Some replies also referred to the OS as the firmware - they mean the same.) I believe that how to reinstall the OS is described above, but, if not, it is in the manual. Reinstalling the OS resets the internet protocol and the network connection.
I also had a problem getting the backup button to scroll through the boot menu options, but finally got it to work. I reinstalled the OS once and it did not change the issue. I reinstalled the OS a second time and now my NAS is back on my network and all the attached devices are recognized.
Definitely reinstall the OS as a first step. (Some replies also referred to the OS as the firmware - they mean the same.) I believe that how to reinstall the OS is described above, but, if not, it is in the manual. Reinstalling the OS resets the internet protocol and the network connection.
I also had a problem getting the backup button to scroll through the boot menu options, but finally got it to work. I reinstalled the OS once and it did not change the issue. I reinstalled the OS a second time and now my NAS is back on my network and all the attached devices are recognized.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
