NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

clinford's avatar
clinford
Aspirant
Oct 23, 2016
Solved

Can't add Camera after 6.6.0 update

Have a 314 and after the 6.6.0 update now can't get a new IP Camera to work with the readynas surveillance app. I can search and add the Camera ok but can't when try and set the Camera to connect it...
Installation & Upgrade
  • evan2's avatar
    evan2
    Oct 26, 2016

    Don't remove the settings and recorded video after update to new version.

evan2's avatar
evan2
NETGEAR Expert
Oct 24, 2016
Hi clinford ,
Could do please tell me your camera's model?
clinford's avatar
clinford
Aspirant
Oct 24, 2016

Hi Evan2,

 

it is a Hikvision DS-2CD2122FWD-IWS and works with the RN102 fine, we have other Hikvision's and works fine.

  • evan2's avatar
    evan2
    NETGEAR Expert
    Oct 24, 2016

    Could do please tell me surveillance app's verion are you using?

    Could do please update to the latest APP? The latest APP version is v. 1.4.3-15.

    • clinford's avatar
      clinford
      Aspirant
      Oct 24, 2016

      It is Firmware Version: 1.1.1. I can't appear to update it from the Apps on the App section of the NAS

      • evan2's avatar
        evan2
        NETGEAR Expert
        Oct 24, 2016

        Version 1.1.1 is too old,

        Let me check with Netgear's app server mamager why there is not update.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More