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Forum Discussion
Solved
Can't connect to web admin panel on ReadyNAS RN102 #24506517
Hi there, After running beautifully for about a year, my RN102 won't let me connect to its admin panel anymore. I've never experienced problems before, I would just go to the local IP address and i...
I reviewed the case and see that the issue was due to a problem with uninstalling apps, which was a known issue in 6.2. I'm marking this as solved.
Thanks for the tip. I got in the 'live chat' queue immediately. This is the gist of the conversation I had with Romano.
- Romano: Since the NAS is already beyond the 90 days of free support entitlement, you may extend the support entitlement so that I can have one of our Next Level Experts check on your case and look for a fix for this.
- Romano: You may extend the support entitlement for 1, 3 or 5 years.
- me:I have to pay for extended support now...?
- Romano: Should you wish to have someone walk you through the troubleshooting, I highly recommend that you extend the support entitlement of the NAS.
- me: I'm not really looking for extended support entitlement, I'm looking for a fix by Netgear for the faulty firmware they had me install on my NAS. I hear this is a known issue.
- me: I'm very much willing to fix it myself, but I don't know how.
- Romano: On your case, since basic troubleshooting did not work, it would be best if one of our Next Level experts do check on this NAS and look for a fix for this one and also, taking advantage of the OnCall Contracts not only extends the Support Entitlement of the NAS, it will also replace the hardware warranty depending on the duration you have selected and the NAS will now be entitled to Next Business Day (NBD) replacement should it be deemed defective or faulty.
- Romano: You may take advantage of one of these:
OnCall 24x7 for 1 Year and that goes for EUR 107
OnCall 24x7 for 3 Years and that goes for EUR 125
OnCall 24x7 for 5 Years and that goes for EUR 226
- me: This does not help me, I'm sure you understand that. I'm not paying at least 107 euros to have something fixed that broke due to Netgears faulty software.
- me: Is this your final say in the matter?
- Romano: I do understand that one, but since the NAS is already beyond the 90 days of free support entitlement. The support that we can provide is limited. I you want us to walk you through the troubleshooting, I would recommend that you take advantage of the OnCall contracts so that I can escalate this case to the Next Level Support and look for a fix for this.
So yeah. Thanks Netgear.
- Romano: Since the NAS is already beyond the 90 days of free support entitlement, you may extend the support entitlement so that I can have one of our Next Level Experts check on your case and look for a fix for this.
- Romano: You may extend the support entitlement for 1, 3 or 5 years.
- me:I have to pay for extended support now...?
- Romano: Should you wish to have someone walk you through the troubleshooting, I highly recommend that you extend the support entitlement of the NAS.
- me: I'm not really looking for extended support entitlement, I'm looking for a fix by Netgear for the faulty firmware they had me install on my NAS. I hear this is a known issue.
- me: I'm very much willing to fix it myself, but I don't know how.
- Romano: On your case, since basic troubleshooting did not work, it would be best if one of our Next Level experts do check on this NAS and look for a fix for this one and also, taking advantage of the OnCall Contracts not only extends the Support Entitlement of the NAS, it will also replace the hardware warranty depending on the duration you have selected and the NAS will now be entitled to Next Business Day (NBD) replacement should it be deemed defective or faulty.
- Romano: You may take advantage of one of these:
OnCall 24x7 for 1 Year and that goes for EUR 107
OnCall 24x7 for 3 Years and that goes for EUR 125
OnCall 24x7 for 5 Years and that goes for EUR 226
- me: This does not help me, I'm sure you understand that. I'm not paying at least 107 euros to have something fixed that broke due to Netgears faulty software.
- me: Is this your final say in the matter?
- Romano: I do understand that one, but since the NAS is already beyond the 90 days of free support entitlement. The support that we can provide is limited. I you want us to walk you through the troubleshooting, I would recommend that you take advantage of the OnCall contracts so that I can escalate this case to the Next Level Support and look for a fix for this.
So yeah. Thanks Netgear.
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