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Case 16677144 - Duo won't boot, support tale of woe!!
I am not sure if I am writing this post for help, sympathy or something in between.... About 6 weeks ago i upgraded my Readynas Squeezebox software to v7.1, after which the ReadyNAS failed to boot,...
Update on this. I was asked by 2nd line support to remove my second disk and perform an OS Reinstall. I have done this and it has made no difference.
Does anyone here have any views on what my best next steps are? 2nd line support are worse than useless, they take days and days to get back to me, tell me that 3rd line support have accessed my NAS and that I need to do X or Y, when I can quite clearly see from my router logs that nobody has accessed it and all I get asked to do are things I did weeks ago before I bothered to contact them.
I am on the point of throwing this piece of crap into the bin and buying a proper NAS. This is the second time in 18 months that this has happened, the first time I gave up on 2nd/3rd line and reset to factory, losing all my data. I am getting to the stage where this seems to be my only alternative a second time.
Can anyone help?
Thanks
Marc
Does anyone here have any views on what my best next steps are? 2nd line support are worse than useless, they take days and days to get back to me, tell me that 3rd line support have accessed my NAS and that I need to do X or Y, when I can quite clearly see from my router logs that nobody has accessed it and all I get asked to do are things I did weeks ago before I bothered to contact them.
I am on the point of throwing this piece of crap into the bin and buying a proper NAS. This is the second time in 18 months that this has happened, the first time I gave up on 2nd/3rd line and reset to factory, losing all my data. I am getting to the stage where this seems to be my only alternative a second time.
Can anyone help?
Thanks
Marc
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