Case 16677144 - Duo won't boot, support tale of woe!!

Thanks for the reply, done.

Rest assured I will not do a factory reset unless there are no other options. As I said, if I do have to it will be the last action I ever perform on any device starting with the word "ReadyNAS" ever again.

Things went from bad to worse last night. After having taken disk2 out and performed the OS Reinstall, all of a sudden nothing changed, the light still flashed blue and RAIDar reported everything was fine, along with two green lights indicating both disks were present, which I suspect is not what is supposed to happen.

So I put the NAS in Telnet mode and emailed Support with the information, letting Marty know that it is now in Telnet mode with one disk out.

A few minutes later I get an email back asking me to reboot the NAS as normal and whilst it is running insert the second disk, let it sync and then see if I can access frontview and the shares.

So I did. Device boots (minus disk2), shows both disks as being present, blue light flashing. I insert disk 2 and RAIDar doesn't change, it shows no indication whatsoever that a disk has been inserted.

Thought I would leave it for the day whilst at work and see what happens when I get home this evening. I have zero confidence that anything will have changed however.

Is everyone happy with what Netgear call "support"? It looks like amateur trial and error to me. Seems Netgear think they need people to answer a phone so they put some guys in the Phillippines in a room, give them a set of "procedures" to follow, invent a mythical team call "3rd line support" to whom "2nd line support" can say they are escalating, and then hope we go away or give up. They have told me nothing whatsoever that I could not have learned on here. This has been going on for 5 weeks now.

Note: in 4 weeks "3rd line" have never accessed my NAS, as evidenced by my router log, despite 2nd line constantly telling me that they have.