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Forum Discussion
Case 16677144 - Duo won't boot, support tale of woe!!
I am not sure if I am writing this post for help, sympathy or something in between.... About 6 weeks ago i upgraded my Readynas Squeezebox software to v7.1, after which the ReadyNAS failed to boot,...
...and on it goes. Another two days now my ReadyNAS has been sitting there, fans blaring, blue light flashing in Telnet mode waiting for some mythical "3rd level" engineer to extract the digit and actually do something about my case.
This is the last correspondence:
Date: 12 October 2011 00:00:49 GMT+01:00
To: <nieldm@me.com>
Subject: Re: 16677144_Readynas fonrtview access
Hi Marc,
thanks for the reply
currently this case is escalated to our L3 engineer they will work on it just leave the NAS on telnet mode i have check I was to reach by a telnet
thanks,
By whose standards is this sort of "support" acceptable? This case was logged close on 6 weeks ago with me having gone through all the steps detailed on this forum before calling "support", how difficult can it be?
Netgear should be ashamed of themselves.
This is the last correspondence:
Date: 12 October 2011 00:00:49 GMT+01:00
To: <nieldm@me.com>
Subject: Re: 16677144_Readynas fonrtview access
Hi Marc,
thanks for the reply
currently this case is escalated to our L3 engineer they will work on it just leave the NAS on telnet mode i have check I was to reach by a telnet
thanks,
By whose standards is this sort of "support" acceptable? This case was logged close on 6 weeks ago with me having gone through all the steps detailed on this forum before calling "support", how difficult can it be?
Netgear should be ashamed of themselves.
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