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Forum Discussion
Could not properly extract after update to 6.10.5
I tried to install the latest firmware update for my ReadyNAS, 6.10.5, and on the system reboot I get the error that it could not properly extract. I've tried creating a recovery USB with the latest ...
It's not necessarily corrupt firmware on the internal flash. Other possible causes include a fairly full 4GB root volume (insufficient space to extract) or user changes via SSH interfering with the extraction of the firmware onto the disks.
I would have thought it should have attempted to automatically boot off the USB key, but if that doesn't happen pressing the O.K. button at the right time is worth a try.
USB Boot Recovery will only help if the problem is corrupt firmware on the internal flash.
Booting from a USB recovery doesn't help. Interestingly enough, the unit will boot into the new firmware if none of the disks are connected, so the actual flash should be in good stead.
As additional troubleshooting steps, I tried running the memory and disk tests from the device, and no issues were found in either instance.
There may be something with the SSH suggestion: I did add a TLS certificate from my company's internal CA and made one of the frontview config files immutable as part of the process to prevent a firmware update from changing it, and it hasn't been an issue in the past.
I'm going to try booting into tech support mode to see if I can at least see some portion of the file system to see if there are any space issues.
rthonpm wrote:There may be something with the SSH suggestion: I did add a TLS certificate from my company's internal CA and made one of the frontview config files immutable as part of the process to prevent a firmware update from changing it
It should be easy for you to verify if that is the problem.
Extracting the OS files onto the root volume manually can also identify if it can't replace a file/folder.
There can also be things like a file put where the system expects a folder or vice versa.
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