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Forum Discussion
CrashPlan updated to 4.3 and now my GUI will not connect.
OK CrashPlan updated to 4.3.0 and now my Windows 7 GUI will not connect. The fix: 1)Make sure Windows 7 GUI is 4.3 and make sure it is not running when you are doing the steps below: 2) Copy yo...
My symptom was that the GUI only showed a free account status, with "sign up" next to Crashplan Central. The issue is the same - the gui was not connecting to the NAS service.
I applied sdouek's fix, but it wasn't enough. I also needed to edit C:\ProgramData\CrashPlan\ui_username.properties
It had servicePort=4243, but I needed servicePort=4200. The original ui_properties still exists in c:\Program Files (x86)\CrashPlan\conf\ui.properties so you can confirm the service port you need by looking there.
BTW, The upgrade to 4.3 happened yesterday it was applied automatically to both the NAS and the GUI. Cloud backups continued as usual, the only thing that was lost was the connection between the gui and the server.
I applied sdouek's fix, but it wasn't enough. I also needed to edit C:\ProgramData\CrashPlan\ui_username.properties
It had servicePort=4243, but I needed servicePort=4200. The original ui_properties still exists in c:\Program Files (x86)\CrashPlan\conf\ui.properties so you can confirm the service port you need by looking there.
BTW, The upgrade to 4.3 happened yesterday it was applied automatically to both the NAS and the GUI. Cloud backups continued as usual, the only thing that was lost was the connection between the gui and the server.
I just wanted to say thanks for this. I've been banging my head against the wall for a few days getting crashplan set up since I installed OS6. I had to do StevenB's trick, although I found the file in slightly different place:
C:\ProgramData\CrashPlan\conf\ui_<username>.properties
All working for me now!
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