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Delete existing Amazon Drive Credentials so it prompts for new ones?
Hello,
How do I delete the existing Amazon Drive authentication that is stored on my ReadyNas, so it will prompt me to re-enter the info?
I've been using the Amazon Drive backup successfully for months, but recently it's been turning itself off. I can turn it back on, everything works well for a day, then it turns itself off again. When I looked at the error messages they mentioned an invalid user account credential.
I figured I would reauthorize the ReadyNas and see if that helped. I first turned off the Amazon Drive button on the ReadyNas.I logged into Amazon Drive and deleted the ReadyNas from Account/Manage 3rd Party Apps section.
I then went back to the ReadyNas and turned the Amazon Drive functionality back on, but it wouldn't turn on. I rebooted the ReadyNas, and tried again. It flickered for a brief moment, looking like it was turning on but no, stays off. I rebooted a few more times. After a little bit I get an alert banner - "Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive".
I've confirmed that IPV6 is disabled. I have 8.8.8.8 as my DNS. I've tried multiple browsers. How do I get the ReadyNas to re-prompt me for new Amazon credentials?
Thanks for your help.
Hi Grayswandir1
Your ReadyNAS was shutdown, can you boot and try to check the service again? mdgm-ntgr updated your NAS BIOS and remove the previous settings.
Everything should be working back to normal. You might see some side effects on updating the BIOS though.
Regards
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Hi Grayswandir1
Welcome to the Community!
What Firmware is your NAS running? It should ask for your login once you have turned it on.
You may want to send the logs using the guide on the sig.
Regards
Thanks for replying and taking a look. I'm running firmware 6.9.3
Logs have been sent.
Amazon Drive doesn't actually start when I turn it on. It just stays in the off position.
Last night after trying to turn it on many times, rebooting a bunch of time, I deleted the AmazonCloudDrive share, thinking maybe that would kick it into offering the Amazon login prompt again. But no, that didn't work either. It just recreated the share and still said it was unauthorized.
Sat Jun 2 2018 20:29:58
System: Amazon Cloud Drive service stopped.
Sat Jun 2 2018 20:29:58
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
Sat Jun 2 2018 20:23:44
Share: Share AmazonCloudDrive was added.
Sat Jun 2 2018 20:23:42
System: ReadyNASOS background service started.
Sat Jun 2 2018 20:22:16
System: The system is rebooting.
Sat Jun 2 2018 20:21:37
Share: Share AmazonCloudDrive was deleted.Hi
Have you tried re-adding the NAS under Amazon Drive 3rd party apps section? I will have the logs checked.
Regards
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