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Forum Discussion
Delete existing Amazon Drive Credentials so it prompts for new ones?
Hi,
How do I delete the existing Amazon Drive authentication that is stored on my ReadyNas, so it will prompt me to re-enter the info? I've tried mulitple browsers as well as performing a OS reinstall and still no luck.
The error message i am getting in the logs is:
System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
I can confirm that the readynas third party authorisation within amazon has been removed, so the above error message is technially correct. How do i get the readynas to prompt me for the login details again?
Thanks for your help.
10 Replies
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Hi jbajada,
Welcome to the Community!
What is the current firmware of the NAS? If you click the Leave button on the Amazon Drive app, it should ask again for the Amazon credentials when you switch it on.
You can also provide to me the logs. Please upload it to a file sharing site and then PM me the download link.
Regards,
Hi John,
Sorry for the delay in getting back to you.. My firmware version is: 6.9.4 Hotfix 1. There is no leave button on the Amazon drive app. It stays in the off position and wont turn on.. (you actually see it move very quickly to the on and back to the off position when you click on the cloud tab at the top).
Is there a way i can remove the amazon credentials from the NAS so that it prompts me again to put in my login details?
Let me see what i can do about uploading logs.
Cheers,
Jason
Hi jbajada,
The Leave option on the Amazon app should be able to remove the Amazon credentials saved on the NAS.
You may just provide to me the logs so we can further check this one.
Regards,
Hi jbajada,
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