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Forum Discussion
Device not accessible after balance started (6.4.0)
After the scheduled monthly balance job started, I lost access to the device.
It only answers to ping but ftp, smb, browser and SSH access is lost.
I ready that some other user have lost everything on 6.4.0 RN104 in the NETGEAR Communities.
Should I do a hard power off now, what is best to do now ?
(RN104 , 4 disks WDC WD20EFRX-68EUZN0, ReadyNASOS-6.4.0)
9 Replies
Replies have been turned off for this discussion
Hi GH,
Does the RAIDar still detect your ReadyNAS? Can also check if you can still access the UI or admin page? Rebooting the unit will be the best thing to do right now and it shouldn't cause any more problems.
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamI have exactly the same thing monthly balance started - Unit completely locked up power off button inactive. Removed power, restart now stuck at rsync 75.02% no disk activity no access ssh, network etc but able to ping.
Ok
Tried USB firmware recovery after trying 6 different usb sticks gave up on this. Tried standard firmware recovery, boots, reverts parameters ie Ip address etc but still completely locked up. Managed to boot into read only. now the resync is actually going on disk activity etc.
So to be on the safe side rather than reboot after the sync, will copy off all data , factory reset and copy back.
What is going on with this update
I have a number of RN104 units and have had USB issues with all, checksum errors on firmware on one unit which prevented upgrading ( probably a bonus) and this issue with another.
This has been going on with Netgear since the V2 unit where firmware updates have been allowed into the field and a host of issues have cropped up with the treatment of the file system. this has now manifested itself in the "lagship OS6" once again.
Stock "advice/Answer" trotted out is "do you have a backup, Raid is not a backup etc". But come on the the customer expects something to work as expected not to buy the product twice and in any case the same thing can happen on both units or on any other units or it may not happen at all. What is the advice then "have a backup system from a different company". This is not endowing any confidence in the product.
Yes I know that forums are generally where issues are reported and can be a bit onf a moanfest but what contitutes a complaint As I said I have multiple RN104's, seven infact, and all have issues and have had issues in the past.
I have made an investment in Netgear products and expect some satifactory help Yes I have used support in the past but even that is an issue as the support is for the first 90 days and then you have to purchase support but if a firmware update causes issues after this period you are on your own. NOT ON
Hi Davexyz2,
Can you confirm if you can still access the UI of the unit that started the resync process? For the rest of the issues that you've encountered like invalid checksum when updating firmware (refer to this link) and the USB issues will be addressed by our team. Kindly contact NETGEAR support to create a support ticket for the affected units.
Kind regards,
BrianL
NETGEAR Community Team
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