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ronaldvr2132's avatar
ronaldvr2132
Apprentice
Jan 29, 2020

Disappearing iSCSCI drive on RN628X

Since 2018 (since the update to firmware 6.9.4) I have the issue with my RN628X that the drive that I linked to my windows 10 PC via iSCSCI is disappearing. The changes that the drive disappears seems to grow when there is a lot of data being exchanged over it. I use the iSCSI drive to back-up my iPhones using Apple's iTunes software and the chances that I lose the drive (D:\ in my instance) while a back-up is running is more than 50%. This is very annoying as it means the back-up is corripted so I habve to start all over again and as the back-up is quite sizable that consumes a lot of time. What can I do to investigate and to alter to stabilize the iSCSI drive? And while the drive is lost all the other SMB shares to the NAS becomes unresponsive as well. It seem that my RN628X can't cope with the load while this is the only thing that it is doing at that moment (no other active users and or devices).

 

5 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    ronaldvr2132

     

    Sorry for the late response. Can you provide a screenshot of any error you are experiencing.

     

    Are the LUNS still on the NAS? It is just the target the disappeared on the Computer?

     

    Have you checked if there were any network changes?

     

    Regards

    • ronaldvr2132's avatar
      ronaldvr2132
      Apprentice

      There is nothing to screenshot. I have a D drive, it disappears without any message and surfaces again later as well. It seems the NAS is quity busy, but I don't have a clue what it is doing. Other than indexing and the antivirus services, which I would not expect to have a big performance impact when not a lot of files are changing I don't do anything that for me could explain that the NAS is so busy. Anyway I disabled the iSCSI drive and attached an external hard drive which is now working just fine.

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        ronaldvr2132 wrote:

        There is nothing to screenshot. I have a D drive, it disappears without any message and surfaces again later as well. 

         


        It also be a network issue.

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