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David_Smith's avatar
David_Smith
Aspirant
Nov 23, 2017
Solved

Disc Fail Resync Question

Happy Thanksgiving.

 

I have (2) 4 TB discs in my unit.  The admin page showed the "disc state" for the disc 2 as having failed.  I decided that I should reboot the unit and make sure it wasn't some type of error before I purchased another hard drive.  Now that I did, instead of showing "disc state" as "failed" it shows it as "RESYNC" and a resync is in progress (currently at 0%).  Question:

 

Does this mean the disc likely isn't bad after all, pending a successful resync?  Has anyone ever seen a drive show up as failed, only to have it require a resync on reboot?

 

Thanks!

  • StephenB's avatar
    StephenB
    Nov 24, 2017

    David_Smith wrote:

    I see 1963 reallocated sectors and after well over 24 hours the resync is only 1.74% complete. 


    I generally replace disks before they reach 50 reallocated sectors, so I think it is a bad disk.  

     

    You can check warranty status and execute the return from WDC's web page.  If you are in the US, they offer a service to send you the replacement first, with a return label.  It's a reasonable deal, and is the fastest way to get the replacement.

5 Replies

Replies have been turned off for this discussion
  • I have known of "green" drives that produced that when the self-parking of the heads caused a problem with the RAID.  A failing drive can also come up and look OK for a while and the NAS will attempt to resync with it.  It may fail the sync, or it may complete and the drive will fail again later.  Check the SMART statistics.

  • StephenB's avatar
    StephenB
    Guru - Experienced User

    David_Smith wrote:

     

    Does this mean the disc likely isn't bad after all, pending a successful resync?  Has anyone ever seen a drive show up as failed, only to have it require a resync on reboot?

     


    Certainly something bad happened related to that disk.  I agree with Sandshark that you should look at the SMART stats.   If it were my disk, I'd pull it and and test it in a PC with vendor tools (seatools for seagate, lifeguard for western digital). I'd include the destructive write-zeros test, because I've found that it will sometimes detect issues that the non-destructive tests miss.

     

    I wouldn't assume that all is well, even if the system does successfully resync.

    • David_Smith's avatar
      David_Smith
      Aspirant

      Thanks both of you.  I don't know a lot about hard drives but looking at the stats I suspect something is very wrong with the disc even though it is trying to resync.  I see 1963 reallocated sectors and after well over 24 hours the resync is only 1.74% complete.  I am going to make sure I have a backup and get on the phone with WD and try to get a replacement, I bought commerical drives and I believe it should still be under warranty.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        David_Smith wrote:

        I see 1963 reallocated sectors and after well over 24 hours the resync is only 1.74% complete. 


        I generally replace disks before they reach 50 reallocated sectors, so I think it is a bad disk.  

         

        You can check warranty status and execute the return from WDC's web page.  If you are in the US, they offer a service to send you the replacement first, with a return label.  It's a reasonable deal, and is the fastest way to get the replacement.

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