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Sa9aX11's avatar
Sa9aX11
Guide
Feb 15, 2017
Solved

Error 0x800700DF: The file size exceeds the limit allowed and cannot be saved.

Hi,

 

      I get this stupid requested every time I delete, copy or move a file from my NAS device (Network Explorer -\\NAS\Music\) to Window Explorer (D:\\Temp) .

 

Requestor Message: "An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x800700DF: The file size exceeds the limit allowed and cannot be saved."

 

I just wanted to play the music file on Network Explorer, it wouldn't on all music players.

 

Once a copied a big file 6GB zip file to my NAS Device thru Network Explorer, it copied ok but when I opened it it failed I got this stupid requestor, I noticed the file size showed 0 KB, but when you to the ReadyNAS Admin Page (Shares) it shows 6GB, I can also delete and download the file here.

 

Regards,

Sal.

 


  • Sa9aX11 wrote:

    StephenB wrote:

    On the network discovery side, I suggest adding the NAS as a network location in file explorer.  Then you can access it easily even if it doesn't support in the network list.

    Are you trying to say to create a link by "adding a network location" or "map network drive" into "This PC" explorer?


     Yes, that is what I said.  A desktop shortcut is another option.  You can waste a lot of time trying to get the NAS to appear in network explorer, and the alternatives are much faster and always work,

     

    Also, I said to create credentials for the NAS in the Windows Credentials Manager.

8 Replies

Replies have been turned off for this discussion
  •  

    Back again to let you know the problem is gone I'm not too sure what I did to fix it but I think the problem will come again, there is one thing I can't get to fix is the ReadyNAS device icon is not showing on my Network Explorer,  I can see only Media Devices and other devices,  even on Navigation Panel , I click on Network icon and there is no NAS device in the down menu list, the only way I can access the device is by typing the device name on the top box (//NAS/)

     

    Sal

    • funglenn's avatar
      funglenn
      Luminary

      Sal,

       

      A few questions -- What OS are you running on your PC? What version of ReadyNAS software.

       

      What services are running on your readynas.  A domain or home network?  

       

      If Win10 I have some ideas that you need to manually put in place to fix.....

       

       

      Cheers,

       

      • Sa9aX11's avatar
        Sa9aX11
        Guide

        funglenn wrote:

        Sal,

         

        A few questions -- What OS are you running on your PC? What version of ReadyNAS software.

         

        What services are running on your readynas.  A domain or home network?  

         

        If Win10 I have some ideas that you need to manually put in place to fix.....

         

         

        Cheers,

         


        Hi

         

        My PC is running on Windows 10 Pro and I using a home network connected to a Netgear router, my ReadyNAS 102 device firmware is version 6.6.1, services I running is SMB, ReadyDLNA, uPnP, HTTP, and HTTPS.   

         

        Sal.

         

  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Sa9aX11 wrote:

    Hi,

     

          I get this stupid requested every time I delete, copy or move a file from my NAS device (Network Explorer -\\NAS\Music\) to Window Explorer (D:\\Temp)

     

     


    How is drive D formatted?

    • Sa9aX11's avatar
      Sa9aX11
      Guide

       

      The usual way NTFS it just a temp directory, D: drive is where I put all my PC Software. 

      I just wanted to copy a file from my ReadyNAS device (Network Explorer) to my hard drive, there is another thing is my ReadyNAS device is not showing on my Network Explorer, the only way I can access the device is by typing the device name "\\(device)\", most of the time it asks for password I tried to put the right password but it failed, tried without password and worked, I logged in.  Doesn't password should be exactly the same as ReadyNAS admin web page (not sure how you call it)?

       

      Sal

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        One thing at a time.


        Sa9aX11 wrote:

        The usual way NTFS it just a temp directory, D: drive i


        The file size exceeded message has to apply to the receiving PC, since the file is already correctly stored on the NAS. So I was thinking FAT32 for temp drive d - which has a file size limit that is smaller than 6 GB.   Are you sure it is NTFS?


        Sa9aX11 wrote:

        the only way I can access the device is by typing the device name "\\(device)\", most of the time it asks for password I tried to put the right password but it failed, tried without password and worked, I logged in.  Doesn't password should be exactly the same as ReadyNAS admin web page (not sure how you call it)?

         


        There are two questions here - one is related to discovery (not showing up in the network list), and the second related to access.  On the second point, the best way to save the credentials for the NAS in the windows credential manager.  That can be "admin/nas-admin-password".  That will make the access consistent.

         

        On the network discovery side, I suggest adding the NAS as a network location in file explorer.  Then you can access it easily even if it doesn't support in the network list.

         

         

         

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