Forum Discussion

Aspirant

Jan 19, 2016

Error 36 on Mac - can't copy files - ReadyNAS 102

I've run into a huge problem. Everything has been fine for ages, and I've been using my ReadyNAS 102 with an iMac quite happily, but the other day, I started getting Error 36 when trying to copy file...

File Sharing

Using with Mac OSX

BrianL2

NETGEAR Employee Retired

Jan 19, 2016

Hi righteye,

Welcome to the community!

When you said that you tried to copy files and got the said error, did you try it with both AFP/SMB protocols?

Kind regards,

BrianL
NETGEAR Community Team

righteye

Aspirant

Jan 27, 2016

Yep, both protocols.

In the end, I had to restore the NAS back to factory settings and restore my data from a backup - I couldn't find any way to fix this, and restoring it worked, but I'm worried that it'll happen again.

mdgm-ntgr
NETGEAR Employee Retired
Jan 27, 2016
Can you send me your logs (see the Sending Logs link in my sig)?
- mdgm-ntgr
  NETGEAR Employee Retired
  Feb 03, 2016
  Hi righteye,
  
  It looks like this is a known issue with SMB which is fixed in samba 4.2.8
  
  As for an AFP fix, I'm not sure, but it may be related.
  
  We just released 6.4.2 and samba 4.2.8 is not in that, but we will include this fix in a future firmware update.
  
  Backing up your data and doing a factory reset was not a waste as that would have given you a clean setup on the firmware you were running which was likely newer than what your unit shipped with. Firmware updates can bring with them filesystem improvements which are not essential, but still nice to have.
  - kn01
    Aspirant
    May 07, 2016
    Hi, I just updated my firmware 6.4.2 and now I'm having this problem as well. Everything was fine before, but now I can't copy to the drive. When will this firmware be updated again? You mentioned it would be fixed in the next update.
    
    Thanks