Tried using another topic that´s related to this problem but since I didn´t get any answers I will try creating a separate topic.My volumes are filling up with data and I regularly manually deletes snapshots to free data. But since some months ago I´m not able to do so. I get an error when i try.28004020002Error in delete snapshotCode: 28004020002Anyone have a clue what to do?https://www.dropbox.com/s/u1nfj9l9mq4te ... 2.png?dl=0

Please send in your logs (see the Sending Logs link in my sig).

mdgm wrote:Please send in your logs (see the Sending Logs link in my sig).You got mail! :D /Martin

Some of your snapshots were not upgraded when you updated to 6.2.4 recently. Sent you a PM.

Hi,I am seeing the same error 28004020256Error in Delete SnapshotWas is the magic sauce to delete these snapshots.Best, JMc

JMcintosh, your error has a different number and your system came with 6.2.x so it is a different issue.I would suggest turning off snapshot access then trying to delete the snapshots again.To turn off snapshot access,Go to Shares, click on the share, click on Settings and under properties uncheck Allow Snapshot Access.Don't forget to click Apply.If it still does not work try rebooting your NAS and try againLet us know if this helps.

Error when trying to delete snapshot

32 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Jul 09, 2015
Kyle, I have sent you a PM.
menabo
Aspirant
Jul 09, 2015
hi, i'm an italian user with RN 31200. I can't delete snapshot and now my free space is around 30 gb.
i've firmware 6.2.4. and i've tried to delete whit all the tricks found in this forum , but nothing happened.
The error code is 28004020002 Error in delete snapshot. Any help would be greatly appreciated!
thanks Graziano
mdgm-ntgr
NETGEAR Employee Retired
Jul 09, 2015
menabo I have sent you a PM
mdgm-ntgr
NETGEAR Employee Retired
Jul 09, 2015
menabo your system is fixed. Some space is gradually being freed up.
mdgm-ntgr
NETGEAR Employee Retired
Jul 10, 2015
Kyle_T as well as removing the snapshots I have expanded your volume capacity to what it should be.
bburbank1
Aspirant
Jul 16, 2015
Having the same problem. Error code 28004020002 after upgrade to 6.2.4 on RN102.
Array is filling up and deleting files to no avail. Any help would be greatly appreciated!
Thanks.
mdgm-ntgr
NETGEAR Employee Retired
Jul 16, 2015
Sent you a PM bburbank.
mdgm-ntgr
NETGEAR Employee Retired
Jul 16, 2015
bburbank's system had the issue where the old snapshots were not upgraded. I have fixed the problem.
markgsx
Aspirant
Jul 17, 2015
Good Day all,

Wondering if someone could help me get some snapshots deleted. When I attempt to delete the snapshots I get an error message of "28004020002 Error in Delete Snapshot"

I have tried toggling the snapshot access on and off as well as defragging & scrubbing and nothing seems to work (as some other posts have recommended).

Any ideas or help would be greatly appreciated?

Thanks
MarcoT
Aspirant
Jul 22, 2015
Hi, I'm experiencing the same error here: when I try to delete snapshot I get the "error in delete snapshot 28004020002" message. I 've just installed firmware 6.2.4.
Also, trying to disable snapshots for a specific share, or trying to enable "allow snapshot access" I get "set protocol collection failed 1002030827" error clicking on OK or on APPLY.
I see that MDGM says that martin991's system has been fixed, but I can't see how....
thank you for any help
Marco
- rjolet
  Aspirant
  Jul 27, 2015
  I am experiencing the same error as well when trying to delete snapshots after upgrading the firmware. (Snapshot failed. 28004020002) Could someone please help?
  
  thanks

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Error when trying to delete snapshot

32 Replies

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