Forum Discussion

Aspirant

May 21, 2019

Error when trying to "Send Message" to Alert Contact "Unable to send a test message"

After some time it displays a message box with "Unable to send a test message". I've restarted the nas. I've tried a Microsoft email address instead of a gmail address. Emails have been sending...

yxue

NETGEAR Expert

May 22, 2019

Can your NAS connect to internet? Do you ever change your Network?

itnorm

Aspirant

May 22, 2019

Thanks for your reply.

When I did a "Check for updates" I got this error:

https://i.gyazo.com/059687a6222bcf1d2f3b61884edc9893.png

However, the other day I used putty to connect to it and successfully downloaded an app from the internet.

These seem to contradict each other.

Plus, I have another NAS that is identical located at a client in another town that is using rsync successfully to do backups to this one.

When I click on "Cloud" in the top menu, it says "Internet Unavailable".

I putty'ed into the NAS in my office and got this:

https://i.gyazo.com/740b3821ad29c9b99502f1eb12bb3ff9.png

I see that ping succeeded to google, but ifconfig shows 16 errors for Rx with both ethernet links.

Thanks in advance.

StephenB
Guru - Experienced User
May 22, 2019
itnorm wrote:

I putty'ed into the NAS in my office and got this:

https://i.gyazo.com/740b3821ad29c9b99502f1eb12bb3ff9.png

I see that ping succeeded to google, but ifconfig shows 16 errors for Rx with both ethernet links.

What bonding mode are you using for the two NICS?

Are you using static IP addresses? If so, did you remember to set up the DNS server?

On the errors, perhaps check back later and see if the counts increase.

BTW, if your local network doesn't use IPv6, I recommend disabling the protocol on the NAS.
- itnorm
  Aspirant
  May 22, 2019
  The ethernet ports are not bonded.
  
  Rx errors are at 19 right now.
  
  IPs are not static and have not changed.
  
  IPv6 has been disabled.
  - schumaku
    Guru - Experienced User
    May 22, 2019
    You might want to run the test as shown here -> https://community.netgear.com/t5/New-ReadyNAS-Users-General/RN104-OS695-unable-to-send-alert-messages/m-p/1750936/highlight/true#M36648