Forum Discussion

Aspirant

May 21, 2019

Error when trying to "Send Message" to Alert Contact "Unable to send a test message"

After some time it displays a message box with "Unable to send a test message". I've restarted the nas. I've tried a Microsoft email address instead of a gmail address. Emails have been sending...

itnorm

Aspirant

May 22, 2019

Thanks for your reply.

When I did a "Check for updates" I got this error:

https://i.gyazo.com/059687a6222bcf1d2f3b61884edc9893.png

However, the other day I used putty to connect to it and successfully downloaded an app from the internet.

These seem to contradict each other.

Plus, I have another NAS that is identical located at a client in another town that is using rsync successfully to do backups to this one.

When I click on "Cloud" in the top menu, it says "Internet Unavailable".

I putty'ed into the NAS in my office and got this:

https://i.gyazo.com/740b3821ad29c9b99502f1eb12bb3ff9.png

I see that ping succeeded to google, but ifconfig shows 16 errors for Rx with both ethernet links.

Thanks in advance.

StephenB

Guru - Experienced User

May 22, 2019

itnorm wrote:

I putty'ed into the NAS in my office and got this:

https://i.gyazo.com/740b3821ad29c9b99502f1eb12bb3ff9.png

I see that ping succeeded to google, but ifconfig shows 16 errors for Rx with both ethernet links.

What bonding mode are you using for the two NICS?

Are you using static IP addresses? If so, did you remember to set up the DNS server?

On the errors, perhaps check back later and see if the counts increase.

BTW, if your local network doesn't use IPv6, I recommend disabling the protocol on the NAS.

itnorm
Aspirant
May 22, 2019
The ethernet ports are not bonded.

Rx errors are at 19 right now.

IPs are not static and have not changed.

IPv6 has been disabled.
- schumaku
  Guru - Experienced User
  May 22, 2019
  You might want to run the test as shown here -> https://community.netgear.com/t5/New-ReadyNAS-Users-General/RN104-OS695-unable-to-send-alert-messages/m-p/1750936/highlight/true#M36648
- StephenB
  Guru - Experienced User
  May 22, 2019
  itnorm wrote:
  
  The ethernet ports are not bonded.
  
  .
  
  That could be part of the problem. I suggest disconnecting the second ethernet port for now.
  
  Generally speaking, you shouldn't use both ports unless you are bonding them.
  
  itnorm wrote:
  Rx errors are at 19 right now.
  
  It's odd that they both are in lock step. Is the NAS connected to a switch or is it directly connected to your router?
  - itnorm
    Aspirant
    May 23, 2019
    Well, I went to try the email test thru ssh as you suggested and now I can't access the NAS thru putty. Tried different users and different ip address (eth0 and eth1) and a different computer. All return a message that says "Remote device unexpectedly closed network connection" after I enter the password. Also, noticed that it seems to taking alot longer than other days, it takes several minutes after I enter root for the password to appear and then several minutes for the message to appear.
    
    Then I disconnected one of the ethernet cables.
    Putty connected at its faster and usual speed.
    And the email test mesage was sent and received.
    Thanks.
    
    I have a side question related to this area.
    Can I do a local connection thru ssh and a remote connection thru rsyncoverssh and use different ports?
    I'd like the rsync to still use port 22, but the local ssh to use another port. Is there info on how to do this if possible?