NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
eth0 Network Interface broken after Software Upgrade to 6.9.3 Still broken in 6.10.0
Hi All,
I refer to this old post https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/eth0-Network-Interface-broken-after-Software-Upgrade-to-6-9-3/m-p/1639609#M149610 becuse this is wh...
Cavy wrote:
Yep, I would but the company I bought it from is "no more".
I was talking about doing an RMA with Netgear.
If you are the original purchaser, the manufacturer's warranty is 3 years. The RN214 was introduced in the fall of 2016, so most owners should still be covered by the warranty.
Cavy wrote:
Ahh, ok will do thanks for your help.
You'd do this via my.netgear.com. If you never uploaded your proof of purchase, you will need to do that.
Hi,
Ok so I called Netgear, and creating a case number #41230668, and sat on the phone, nearly an hour, explaining all this few times to the agent, who spoke toa Senoir Expert 3 times, then was told we'll call you back, ok I said, thanks speak soon.
5 days later I asked for an update on my warranty case via the portal, and got a thanks, sorry it took so long, we need to do troubleshooting as per our policy(err did I mention if I reboot the NICs don't work....), so sorry for inconvienence can you call us, case closed.........
WAH!!!!!!!!!!!!! Sorry Netgear this is not customer support.
We have a saying in AU, "NOT HAPPY JAN!!!".
Netgear, the product you built is broken after firmware 6.9.3, please fix or replace.
Cavy wrote:
Netgear, the product you built is broken after firmware 6.9.3, please fix or replace.
I suggest just telling them that eth0 is broken, and not giving them your idea on the cause. That just muddies the waters.
They likely will insist on going through their troubleshooting - though it seems odd that they would actually close the case. JohnCM_S, can you escalate somehow?
Hi,
Thanks for the help. Yes I thought it odd too when I read "Case Closed" and them asking me to call them on a US 1-888 number when they knew I'm on AU.
Anyways, this is the comment left by support;
NETGEAR Support
2019-05-08 02:51:06
Dear Paul, This is my response to your online case. I would like to apologized for the late reply for only now did I received the advised from the Senior Expert. The advised given is to still follow the policy of Netgear to do the necessary troubleshooting and if it's proven defective then a replacement will be provided since the device is within the hardware warranty. Should you consider this, Then please do not hesitate to call us back for we are open 24/7 through this number 1-888-638-4327. Again, I do apologize for the inconvenience this has caused you. Thank you for choosing NETGEAR. Regards, Anne NETGEAR L1 Support ExpertThis case has already been closed, please log a new support request if you require further help.
Review Ticket History – Case #41230668
Summary:
RN21400 - NIC Link fails after reboot or poweroff/poweron. The fan winds up at boot, but eventually calms down.
Status:
ClosedJust odd.
Hi Cavy
Welcome to the Community!
There was an issue with the RN200 series NIC on 6.9.x wherein the NIC tends to get hot and disables itself. The workaround was to shutdown the NAS and wait for a few minutes and turn back on to get it working. However, this should have been resolved since 6.9.5
If you have done Factory reset but still get this issue then it is a good cause for the unit to be replaced. Can you send me a PM regarding your contact information so we can have the case endorsed.
Regards
Thanks to everyone who helped on this, I now have an online RMA in the pipline.
All I can say is do we have any fix?
Jun 05, 2019 04:16:58 PM System: Bond interface bond0 slave interface eth0 is online
Jun 05, 2019 04:16:26 PM System: Bond interface bond0 has slave interface eth0 offline.
Jun 03, 2019 05:41:34 PM System: Bond interface bond0 slave interface eth0 is online
Jun 03, 2019 05:41:12 PM System: Bond interface bond0 has slave interface eth0 offline.
May 31, 2019 07:13:29 AM System: Bond interface bond0 slave interface eth0 is online
May 31, 2019 07:01:24 AM System: Bond interface bond0 has slave interface eth0 offline.
May 25, 2019 07:01:34 AM System: Bond interface bond0 slave interface eth0 is online
May 25, 2019 07:01:24 AM System: Bond interface bond0 has slave interface eth0 offline.
May 23, 2019 09:24:05 PM System: Bond interface bond0 slave interface eth0 is online
May 23, 2019 09:23:44 PM System: Bond interface bond0 has slave interface eth0 offline.
May 22, 2019 07:42:41 AM System: Bond interface bond0 slave interface eth0 is online
May 22, 2019 07:01:25 AM System: Bond interface bond0 has slave interface eth0 offline.
May 18, 2019 07:11:58 AM System: Bond interface bond0 slave interface eth0 is online
May 18, 2019 07:01:26 AM System: Bond interface bond0 has slave interface eth0 offline.
May 13, 2019 11:58:11 PM System: Bond interface bond0 slave interface eth0 is online
May 13, 2019 11:39:24 PM System: Bond interface bond0 has slave interface eth0 offline.
May 08, 2019 07:13:03 AM System: Bond interface bond0 slave interface eth0 is online
May 08, 2019 07:01:19 AM System: Bond interface bond0 has slave interface eth0 offline.
May 07, 2019 07:36:22 AM System: Bond interface bond0 slave interface eth0 is online
May 07, 2019 07:01:27 AM System: Bond interface bond0 has slave interface eth0 offline.
May 06, 2019 07:33:54 AM System: Bond interface bond0 slave interface eth0 is online
May 06, 2019 07:01:29 AM System: Bond interface bond0 has slave interface eth0 offline.
May 05, 2019 07:46:36 AM System: Bond interface bond0 slave interface eth0 is online
May 05, 2019 07:01:21 AM System: Bond interface bond0 has slave interface eth0 offline.
May 04, 2019 07:35:52 AM System: Bond interface bond0 slave interface eth0 is online
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
