NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Exact Steps For Getting Into Tech Support Mode?
Ultra-6, experiencing the infamous "Boot-Shutdown Loop". I'll call support as soon as I have the box in Tech Support mode and have the ID number. But the LED display goes dark instead of supplyi...
WSJ wrote: Fr 21. Jan 2011, 23:39 - Fr 21. Jan 2011, 23:43
4 minutes to fix an issue - that's impressive !!!
100% agreement - in the context of the person who actually fixed it.
But it would be more impressive if it had not involved an hour of getting nowhere on 888-NETGEAR.
There seems tb a disconnect between the NetGear phone line and the people who actually know things and can do something - at least with a ReadyNAS Ultra-6.
This does NOT diminish my gratitude to bEisser for taking pity on me and fixing the problem in response to my plea on the forum - but I have to wonder what would have happened if I did not know about the forum or did not think to ask for help there, and had just relied on 888-NETGEAR.
What would be impressive (maybe "impressive" is too strong a word.... "expected" fits better...) - in the context of overall NetGear support - is sombody answering the phone, understanding my statement of the symptoms, knowing who can fix the problem, and hooking me up with same in, say, fifteen minutes or less.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
