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Forum Discussion

Mrcorvettegolfe's avatar
Mrcorvettegolfe
Aspirant
Feb 14, 2021
Solved

Couldn't get IP address

I have had this router for 2 years no problems until now. Wired devices have connection but wireless can't get an IP address. I have reset the router to factory specs and also have take off all the schedules in Security. Nothing seems to work. I have good internet from my cable modem. To test I have a Lynksys travel router and I can get wireless with that.

  • Mrcorvettegolfe's avatar
    Mrcorvettegolfe
    Feb 15, 2021

    I downloaded the latest version again and installed. All seems to be working now. Thanks.

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 14, 2021

    What firmware version are you on? 

    What modem/gateway is it connected to? 

    Is the wireless broadcasting but just not able to connect? Is it connecting but saying "no internet"

    What exactly is happening?

    • Mrcorvettegolfe's avatar
      Mrcorvettegolfe
      Aspirant
      Feb 14, 2021

      Firmwave 1.3.1.64_10.1.36  I have automatic update and checked that this was the latest version

      I have Optimum cable modem which is an Aris model.

      I see that the wireless is broadcasting. It says "couldnt' obtain ip address" All wired devices work fine.