NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware K.O'd Readynas 104 error mount_block_root+248
A firmware ran on my ready nas 104 on friday night and it had restarted, it now displays mount_block_root+248 and does not start and is not accessible. all out data at the moment appears to have gone...
One test that is useful is to try booting the NAS w/o drives, and see if you get the same error, or if you get a no disks status. My guess is that you will see the same error - but this is pretty easy to try.
First power down the NAS. Then remove the disks - labeling them by slot number as you remove them.
Then you can power up the NAS diskless, and see what status you get.
Power down the NAS before reinserting the disks.
GaryCatlin wrote:
I have tried the usbrecovery but it does nothing, just sits are a debug telnet terminal.
Did you create a USB recovery flash drive? FWIW, the instructions for that are a bit confusing for Arm based ReadyNAS like the RN104.
GaryCatlin wrote:
I really need help getting the device back online as we are so upset with the loss of all our family data.
You could try paid netgear support.
If you can connect the disks to a Windows PC (either with SATA or USB adapter/docks), then you can try RAID recovery software (which would let you offload the data). You need a package that supports BTRFS - for instance, ReclaiMe. https://www.reclaime.com/
I hope you can get the data back. After you do, you should look into putting a backup plan in place for your NAS. As you've discovered, RAID isn't enough to protect your data.
Hi, thanks for the looking at this, I have important stuff backed up its now more the unknown factor. Tried it with out the disks and the same error, the only part i can get to is in debug telnet connection. Its the latest firmware update which has caused it, i don't know if there is a way for flash the firmware from the usb via the debug console. Its setup as per netgear instructions but its not installing the firmware from the usb as per their support page. Tech support are not being helpful at the min, either helping or entertaining me paying for it.
GaryCatlin wrote:
Its setup as per netgear instructions but its not installing the firmware from the usb as per their support page. Tech support are not being helpful at the min, either helping or entertaining me paying for it.
The instructions for creating the flash are confusing.
The way I read them, you first need to create the recovery flash using the USB recovery tool. Then apply the instructions here: https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system#Manual_creation_for_ARM_systems
Hi,
Yeah tried several usb's just goes to debug telnet thats it
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
