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Forum Discussion
Firmware Recovery Problems with Readynas 104
Dear Community,
I have some Problems with My ReadyNAS 104 (Actually it is a diskless model 10400).
It started some time ago when I have seen that a Volume Properties Page and some other pages in Admin Page were blank.
I thought that it is just the firmware update problem and I left it as it is. The NAS was set to automatic update the firmware, so it managed to update to 6.10.4 by itself. Couple weeks ago I saw that the RAID wasn´t accesible and one of the HDDs was faulty, it resulted in degraded RAID. After login to the Admin page i got a message that the Volume is missing and I should create a new Volume via Volume PAge...which was blank for me. I managed to put the HDDs in some other Linux computer and forced the RAID to rebuild and copy the Data to some external drive. I exchanged some of the disks, and thought that it is the right moment to factory reset the NAS to fix the Problem with the Blank Pages. So I did a Factory Reset, the installed firmware was 6.10.4....and here starts the rollercoaster with the NAS. The Admin Page was constantly reloading, so I couldn't do anything. Sometimes after 50 tries it worked. Then the Volume Page was still blank and other Pages in a Setup. With some tries I managed to get to the Serivces Page to enable the SSH funktion. Every Factory Reset, Firmware reinstall didn't work. So I thought that I have to try the USB Recovery of the Firmware. So I prepared 4 or 5 USB Sticks with 6.10.5 and tried the USB Recovery. With 3 of them it didn't work, but finally with one of them it started to boot...but instead of flash the memory with the new firmware it got me only to the Tech Support Mode (Telnet), same with other Firmwares 6.10.1 - 6.10.5. So I did again a Factory reset after another 100 tries I got managed to get Admin PAge working and I was able to upload the 6.10.1 Firmware and I updated the NAS.....and it worked. Every page displays correctly , everything works fine. So I tried to update to 6.10.4 as it was suggested by the update option. Then agian... PAges were blank, Admin Page was constantly reloading. So I got back to 6.10.1. Now the question is.....what is going on? Why I can't normally use the firmware higher than 6.10.1? Why the USB Recovery doesn't work? Can there be some issue with the internal flash memory? Can I somehow manually overwrite the recovery image of the firmware on the internal flash drive with the downloaded newest Firmware and start the recovery? I can try many things if it is necessary. The Data is safe and copied to another NAS and an external drive. So at the moment the Ready NAS is in Factory Default condition with 6.10.1.
Cheers!!!
2 Replies
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m4ly wrote:
So I thought that I have to try the USB Recovery of the Firmware. So I prepared 4 or 5 USB Sticks with 6.10.5 and tried the USB Recovery. With 3 of them it didn't work, but finally with one of them it started to boot...but instead of flash the memory with the new firmware it got me only to the Tech Support Mode (Telnet)
It going to telnet like that most likely means you did something wrong, like put the x86_64 firmware .img on the USB key, when the RN104 is an ARM system and requires the arm firmware .img, or you put the firmware zip file on when you need to extract the zip contents and put the .img file on the USB key. If it dropping into telnet mode had been caused by bad flash then your firmware downgrade using the web admin interface wouldn't have worked.
m4ly wrote:
Why I can't normally use the firmware higher than 6.10.1?
A number of people are reporting problems with 6.10.5, however others like me have found the web admin interface on that firmware to work 100% reliably.
As for problems on 6.10.2 to 6.10.4 that could be a web browser caching issue where your web browser has cached the web admin interface for a different firmware release leading to problems displaying it. Clearing the web browser cache or using an incognito/private window should resolve that.Dear mdgm,
thanks a lot for the answer.
mdgm wrote:
It going to telnet like that most likely means you did something wrong, like put the x86_64 firmware .img on the USB key, when the RN104 is an ARM system and requires the arm firmware .img, or you put the firmware zip file on when you need to extract the zip contents and put the .img file on the USB key. If it dropping into telnet mode had been caused by bad flash then your firmware downgrade using the web admin interface wouldn't have worked.I used USB Recovery tool to create the USB Stick with Firmware.
The files that are on the USB Stick at the moment are:
initrd-recovery.gz
NTGR_USBBOOT_INFO.txt
ReadyNASOS-6.10.5-arm.imguImage-recovery
So I assume that I have used a correct firmware for the ARM based System.
As for problems on 6.10.2 to 6.10.4 that could be a web browser caching issue where your web browser has cached the web admin interface for a different firmware release leading to problems displaying it. Clearing the web browser cache or using an incognito/private window should resolve that.I tried the access on different Computers, Laptops and Browsers. I also tried the private mode on different browsers and I still was getting the page reloading issue and blank Volume Page.
mdgm wrote:If it dropping into telnet mode had been caused by bad flash then your firmware downgrade using the web admin interface wouldn't have worked.
But why upgrading the software to 6.10.4 or 6.10.5 via web admin interface is causing the problem ? So maybe there is a problem with the flash memory ? Is there a way to manualy move the firmware image or extracted files to the flash memory?
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