Forum Discussion

Luminary

May 25, 2017

Solved

Firmware Update from 6.7.1 to 6.7.3 Has Failed

I just attempted to update the firmware from 6.7.1 to 6.7.3 and now I get the following when trying to boot. mount_block_root +1f1 all 6 drive lights are green I have tried using a paper ...

Installation & Upgrade

mdgm-ntgr
May 27, 2017
If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery with ReadyNAS OS 6.7.4 which is now available!

If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.

jiska78

Tutor

Jun 06, 2017

Sorry to appear to be daft, but I'm pretty much a novice at this stuff. I just did a firmware upgrade and now my NAS is broken and I'm a bit lost as to how to fix it. I did an hour's chat with Support but that didn't really get me anywhere they just said to do an RMA which will mean weeks without my files. You said "In Rufus you could select to create a syslinux 6.0.3 bootable USB key with a MBR 0x80 put on the USB key" but there are no dropdown options that say anything about syslinux??

mdgm-ntgr

NETGEAR Employee Retired

Jun 06, 2017

Under format options you can choose to create a bootable disk using Syslinux 6.03.

Under Advanced Options there's the BIOS 0x80 option. Note you need to right click on Rufus, and select Run as Administrator when opening it to get the maximum amount of options.

The partition scheme should be MBR partition scheme for BIOS or UEFI

Filesystem FAT32

Cluster Size should be the default

In addition to what Rufus puts on the USB key you'd need to add:

initrd.gz

kernel

syslinux.cfg

ReadyNASOS-6.7.4-x86_64.img

NTGR_USBBOOT_INFO.txt

These should be in the x86 folder of the USB Recovery tool already if you've followed the process correctly.

Note if you downloaded the firmware zip you'll need to extract the contents of the zip folder. You'll get the .img file and also the Release Notes. The .img file needs to go on the USB key.

If you use the custom initrd.gz and kernel I sent you links to the NAS will boot into a tech support mode like state (instead of doing USB Boot Recovery) enabling a remote fix. It's worth trying those if you can't get USB Boot Recovery to work with the standard initrd.gz and kernel.

As for RMA you should be able to select an Advanced RMA where we send you a unit first. This wouldn't take anything like weeks. Certainly fixing your unit with USB Boot Recovery is the best way forward if possible to get the fastest resolution. Where things work smoothly you can be back up and running pretty quick.