NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Front Panel USB causes immediate power loss
This is very odd. I have submitted a case as my unit is under warrenty, but the response was basically "just don't do that". Unit: RN314 Accessory: Seagate Hard Drive with USB3 Cable (Type A to...
Are you asking whether the usb disk may be faulty or the readynas?
Either way I don't think anyone is going to be able to answer your question definitively, I may be wrong of course. I'm certainly not going to test it.
It probably caused a short circuit on the motherboard and I guess there may be a mechanism to shut down in the event of unusual power surges on the board.
If if there has been any damage to the motherboard, remember these components are even sensitive to static electricity, then you may have difficulty getting a replacement nas now that you have told Netgear what you have done.
Wandermerwe,
My question is specificaly the NAS. The USB drive is not part of the equation as I conenct it to the cable last. So basically I have a USB3 cable, connect to nothing, I just touch the wrong end to the front USB panel and the NAS has an immeadiate power loss.
No, I would not want you to test it on your unit. I did finally get the tech on my ticket to say that he would the "guys in the lab" to test it out.
I know there are some folks on these forums that have an enormous amount of experience and even worked at Netgear. So I hopes one of them may have seen this before. And at a minimum get it documented somewhere so that if someone else experiences it a pattern can be seen.
Thank you for responding,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
