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Getting ready to migrate from RAIDiator 4.1 to ReadyNAS OS 6.5
OK, I've setup all of the required components to do the migration. My question is, why do I need to contact support? Are you guys going to log me into some kind of engineering mode to enable someth...
Just to let you know, I ended up finding an old ReadyNas NV+ , popped my drives in, it came up wtih all my data, I copied the data over to a 4TB NAS sitting on my desktop comptuer and that's it. You can't connect the 4TB NAS to your ReadyNAS NV+ because it doesn't recoginzie USB drives over 2TB.
Support needs to remotely access the system. They will provide instructions on how to give them access.
Note there will be some charges involved.
Hmmm....nowhere doesa it say they will definiteoy charge me. They make it sound like if you don't know what you are doing, then they will charge you.
I'm thinking two things need to be done, access some engineering mode to enable/unhide something and put the drive in read-only through the boot menu?
I see these options in the boot menu:
- Tech support. Boots into a low-level diagnostic mode. Use the tech support boot mode only when instructed to do so by a NETGEAR technical support representative.
- Volume read only. Mounts a volume as read-only. Use this option when you are attempting to rescue data off a disk during a disaster recovery.
I really wish I could jsut do this myself. Any idea why not?
After doing a lot of reading, it appears I need to mount the drives somehow. I haven't figured out how yet. It'd be nice if Netgear just posted the steps on how to mount the drives. I did log in as root, but the cli is limited and I can't seem to get the drives mounted. Hell, I can't even see them. Obvisouly I'm missing an important step.
Well it depends on a variety of factors e.g. which RAID mode you chose and how many disks, whether the disks are healthy, what the state of the array, volume, OS etc. are.
The shell commands that need to be entered do vary from case to case.The volume read-only boot menu option is not used for this. That option is to mount an OS6 volume read-only. This option obviously isn't applicable to your current situation.
I too was ready to contact support having followed all the steps in article 29876. I read 'It may be required to purchase a data recovery contract.' to mean that only if data recovery was required, would you need to purchase the data recovery contract. I read 'You will need to contact support and log a support ticket as the instructions for data recovery are very specific. Support will advise if a contract is required' to mean you may have to pay for support (e.g. if outside the 90 day purchase time) but this would be the exception as guidance on the migration would be treated as standard support. It would have been more honest if the article had read 'You will need to contact support, purchase a contract, and log a support ticket as the instructions for data migration are very specific.'
Paying for data recovery is reasonable but it is rather steep having to pay $180 to migrate my data to my newly purchased replacement RN31400 when the need was caused by failure of the notorious RND4000 power system.
Strangely the data recovery contract in which the disks are sent to Netgear for recovery is only slightly more expensive than the charge which I was told today is now charged for all support in migrating the disks, even when caused by equipment failure as a result of an acknowledged design error.
I must say today's experience (from a non-US call centre) contrasts with the fine NetGear support I have previously received (from the US-based call centre). And this time I am not impressed.
It seems to me that per-incident support should have been sufficient (which I think is $75). Though I don't work for Netgear.
Newie wrote:
Paying for data recovery is reasonable but it is rather steep having to pay $180 to migrate my data to my newly purchased replacement RN31400 when the need was caused by failure of the notorious RND4000 power system.
Mine ran for 5 years, and then failed (fortunately right before the warranty ran out). I'm not sure I'd call it notorious exactly, though there was the service action shortly after Netgear acquired Infrant.
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