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Getting ready to migrate from RAIDiator 4.1 to ReadyNAS OS 6.5
OK, I've setup all of the required components to do the migration. My question is, why do I need to contact support? Are you guys going to log me into some kind of engineering mode to enable someth...
Just to let you know, I ended up finding an old ReadyNas NV+ , popped my drives in, it came up wtih all my data, I copied the data over to a 4TB NAS sitting on my desktop comptuer and that's it. You can't connect the 4TB NAS to your ReadyNAS NV+ because it doesn't recoginzie USB drives over 2TB.
I too was ready to contact support having followed all the steps in article 29876. I read 'It may be required to purchase a data recovery contract.' to mean that only if data recovery was required, would you need to purchase the data recovery contract. I read 'You will need to contact support and log a support ticket as the instructions for data recovery are very specific. Support will advise if a contract is required' to mean you may have to pay for support (e.g. if outside the 90 day purchase time) but this would be the exception as guidance on the migration would be treated as standard support. It would have been more honest if the article had read 'You will need to contact support, purchase a contract, and log a support ticket as the instructions for data migration are very specific.'
Paying for data recovery is reasonable but it is rather steep having to pay $180 to migrate my data to my newly purchased replacement RN31400 when the need was caused by failure of the notorious RND4000 power system.
Strangely the data recovery contract in which the disks are sent to Netgear for recovery is only slightly more expensive than the charge which I was told today is now charged for all support in migrating the disks, even when caused by equipment failure as a result of an acknowledged design error.
I must say today's experience (from a non-US call centre) contrasts with the fine NetGear support I have previously received (from the US-based call centre). And this time I am not impressed.
Just to let you know, I ended up finding an old ReadyNas NV+ , popped my drives in, it came up wtih all my data, I copied the data over to a 4TB NAS sitting on my desktop comptuer and that's it. You can't connect the 4TB NAS to your ReadyNAS NV+ because it doesn't recoginzie USB drives over 2TB.
Many thanks. An excellent and I expect the simplist approach - I'm now looking for an old ReadyNas NV+.
Newie, I know how hard it was for me to get my data back, so I'm willing to send the ReadyNAS NV+ to you for free. Just pay the shipping costs.
A little back story on how I got mine. My co-worker bought one when they first came out(like 8-10 years ago) and put it in our lab at work for work related stuff. I forgot about it, he forgot about it because he stopped using it at some point. Fast forward to when my power suppy died. I tried everything possible to get the data back, but ran into roadblock after roadblock. 2-3 months had gone by. One day I was walking through my lab and I spotted it behind a locked cage. My heart raced and I suddenly got excited. I called my co-worker up and explained the situation. He said, yeah, you can have it if you can figure out how to get in the cage and get the cable lock off it because I no longer have the key.
I went into action, I just happen to have access to the locked area from a previous job position in the same company, but how to get the cable lock off? Should I buy bolt cutters? Should I ask the lab admins? What to do? I found a screwdriver, took the ReadyNAS completely apart and worked the lock out from the inside. Twisting and turning the lock, watching the metal bend here and there and finally, it slipped out! I quickly put it all back together, took it home and prayed it would all go smooth.
Luckily it recognized the drives and the raid setup immediately and I could see all of my data. It took several days to copy it from the NAS to my computer over a 1GBps link that maxes out at 30MB best case but usually hover around 7MB. It was slow and painful, but eventually got all of my data onto the 4TB NAS.
What's the lesson learned? Always have a backup of your backup. I thought I was covered with RAID 5, but when the PS died, I was screwed because the newer NASes don't know how to tak eoff the X-RAID wrapper apparently. So now I have the RAID 5 setup and the 4TB USB back up drive. Yay me!
Interesting story. I might have gone for bolt-cutters myself.
Helevitia wrote:
What's the lesson learned? Always have a backup of your backup.
A very important lesson.
Helevitia wrote:
the newer NASes don't know how to tak eoff the X-RAID wrapper apparently.
Newer NAS are partitioned differently, with a 4 GB OS partition instead of 2 GB.
Plus the NV+ uses RAID-4 (not RAID-5), and the file system is EXT (instead of the newer BTRFS).
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