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Forum Discussion
Hope is not a plan... #19636384 [CLOSED]
Hello, I will try my best to remove all emotion from this post/question/plea for help :D Purchased a new ReadyNas NV+ mid-2007 and until mid-2012 it ran without an issue (save replacing one drive...
So to finish up the tale of what happened on October 11th and bring us up to this morning.... I spoke with another Level 2 Tech, Rein, who sincerely apologized and promised to send out my shipment the following day, as the current days' shipping cutoff had been missed. In essence, the box would ship on Friday and I would receive the replacement unit on Monday.
On Sunday I received a phone call from Rein (didn't know that support was open on Sunday's, my hats off to them), who informed me that my replacement had not been processed on Friday (oooppsss). Again, promising me that the shipment would be processed on Monday and received Tuesday. But this time, he said, 'We need your credit card number to process the order, so that we can ensure you will ship the original NAS back to us within 10 days.'
I'm sure you all can imagine my dismay as I politely told Rein two things - 1) on October the 2nd, ReadyNAS charged my card for $19.90 for what was supposed to be 5-7 business day shipping - we are now at October 15th and I don't have a refurb, working NAS in my possession - well more than 5-7 business days have passed.
and 2) You suddenly don't trust me to send back one of the units?? Who has broken trust here? First promise: You'll have a unit in 5-7 business days, Second promise: We messed up, forgot to send it out on Friday, so you'd receive it Monday, Third promise: We'll ship it Monday, you'll get it Tuesday.
Really? Which one of us should have a trust issue?
Hate to sound like the Twelve Days of Christmas here...
But here goes...
On the 10th day of Business, NETGEAR sent to me, one refurb unit, that I must say is in pretty great shape.
I was so thrilled to get it out of the box and put my discs in original order into the unit (the working ones, anyway) - so in goes Bay 1/Bay3 and Bay4. The system is 'UP' woo hoo, I throw the brand new disc into Bay 2...... you'll never believe what happens next.... Syncing.... stops at 42% - 2 hrs 24 mins. RAIDar freezes disconnects itself from Fronview.
I drive to my nearest Micro Center and pick up a brand new Red 1TB Western Digital and plunk it in the unit around 7:30 last night. Watch the Presidential debate while the unit is syncing this new drive. Nothing can go wrong, right? Just when I was watching the post debate political wrap up, you'll never guess what happened, but if you do, I've got a NAS unit you can have :) stop... 42%, this time only 2hrs 21 mins left.
So this morning I will call NETGEAR, to say 'REALLY?' Is there an issue with the firmware, because after flipping through the forum last night, I see that there are a few others with the same problem. Have a wonderful day all, I'm sure mine will be interesting - :)
On Sunday I received a phone call from Rein (didn't know that support was open on Sunday's, my hats off to them), who informed me that my replacement had not been processed on Friday (oooppsss). Again, promising me that the shipment would be processed on Monday and received Tuesday. But this time, he said, 'We need your credit card number to process the order, so that we can ensure you will ship the original NAS back to us within 10 days.'
I'm sure you all can imagine my dismay as I politely told Rein two things - 1) on October the 2nd, ReadyNAS charged my card for $19.90 for what was supposed to be 5-7 business day shipping - we are now at October 15th and I don't have a refurb, working NAS in my possession - well more than 5-7 business days have passed.
and 2) You suddenly don't trust me to send back one of the units?? Who has broken trust here? First promise: You'll have a unit in 5-7 business days, Second promise: We messed up, forgot to send it out on Friday, so you'd receive it Monday, Third promise: We'll ship it Monday, you'll get it Tuesday.
Really? Which one of us should have a trust issue?
Hate to sound like the Twelve Days of Christmas here...
But here goes...
On the 10th day of Business, NETGEAR sent to me, one refurb unit, that I must say is in pretty great shape.
I was so thrilled to get it out of the box and put my discs in original order into the unit (the working ones, anyway) - so in goes Bay 1/Bay3 and Bay4. The system is 'UP' woo hoo, I throw the brand new disc into Bay 2...... you'll never believe what happens next.... Syncing.... stops at 42% - 2 hrs 24 mins. RAIDar freezes disconnects itself from Fronview.
I drive to my nearest Micro Center and pick up a brand new Red 1TB Western Digital and plunk it in the unit around 7:30 last night. Watch the Presidential debate while the unit is syncing this new drive. Nothing can go wrong, right? Just when I was watching the post debate political wrap up, you'll never guess what happened, but if you do, I've got a NAS unit you can have :) stop... 42%, this time only 2hrs 21 mins left.
So this morning I will call NETGEAR, to say 'REALLY?' Is there an issue with the firmware, because after flipping through the forum last night, I see that there are a few others with the same problem. Have a wonderful day all, I'm sure mine will be interesting - :)
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