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Hope is not a plan... #19636384 [CLOSED]
Hello, I will try my best to remove all emotion from this post/question/plea for help :D Purchased a new ReadyNas NV+ mid-2007 and until mid-2012 it ran without an issue (save replacing one drive...
Good afternoon all,
As I wrote earlier, the Level 2 Tech I spoke to this morning stated that a Level 3 Tech would remotely look at the unit in the next 24-48 hours. Since about an hour after the Tech and I spoke, the display on the front of the ReadyNAS unit has shown 'DebugMode [64647]'.
In order for the Tech to do his/her work, do I have to leave my computer on/awake for the next 24-48 hours? I understand that the TeamViewer session needs to be open, but do I have to change my computer's settings to not go into 'sleep mode'?
I ab/fab love that technology makes all this remote-ing possible, but it seems that the procedure could be started a little faster time-frame wise ie. an appointment time, rather than waiting and wondering. And, I'd love to know specifically what is being done, I don't want to try accessing the unit via RAIDar and Frontview for fear of messing up the process.
Thanks for your input.
As I wrote earlier, the Level 2 Tech I spoke to this morning stated that a Level 3 Tech would remotely look at the unit in the next 24-48 hours. Since about an hour after the Tech and I spoke, the display on the front of the ReadyNAS unit has shown 'DebugMode [64647]'.
In order for the Tech to do his/her work, do I have to leave my computer on/awake for the next 24-48 hours? I understand that the TeamViewer session needs to be open, but do I have to change my computer's settings to not go into 'sleep mode'?
I ab/fab love that technology makes all this remote-ing possible, but it seems that the procedure could be started a little faster time-frame wise ie. an appointment time, rather than waiting and wondering. And, I'd love to know specifically what is being done, I don't want to try accessing the unit via RAIDar and Frontview for fear of messing up the process.
Thanks for your input.
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