Hope is not a plan... #19636384 [CLOSED]

I've been working with a Level 3 Tech over the past two days to get the NAS up. We've run through numerous scenarios.. at one point in time the RMA unit displayed 'bad firmware','dead c drive', this is not making me overly confident in the process. We switched channel 1 for 4, inserted a disc into channel 2, channel 3 failed a blue WD 1TB added to the array in July, removed it, swapped in a new disc a red WD 1TB... O/S reinstall, left the firmware at 4.1.7, the way the new chassis came...

Anyhow, this afternoon, we got it up to the point where it started to sync the fourth channel. And to say the least, I'm leaving a lot of weird error messages, syncing, boot cycling issues out of this post. One of the error messages we received while working together had to do with a USB Mount Failing. I've never, in the life of my NAS tried a USB sync, and at this point have no desire or knowledge to. I emailed the Tech with a pic of the NAS surpassing the 42% sync mark (that in itself is huge progess). Woo Hoo!! However since that email to him, oddly enough I've received at least 100 alerts saying the same thing - a YELLOW error "The default backup button job copies the contents of the [backup] share to the USB hard drive directly attached to the front of the NAS. Please attach a USB hard drive directly to the front USB port before pressing the backup button" or - a GREEN error "The device attached to the front USB port could not be properly mounted. Please try again." When I got home from dinner this evening, the sync had (?!?!- see below) finished, but with 100's of alerts in the logs and now I've got this really weird screen going on Frontview, but I can't seem to upload the screen captures here. It is the weekend, and my Tech should be taking his well-deserved break, so he and I won't speak again 'til Monday. In the interim, has anyone had this experience with USB Mounting issues?

And, the NAS is currently in another sync phase, 11% complete 5 hrs to go...