NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Augestflex
Feb 17, 2022Aspirant
Hope to Get Data & Volume: Volume Degraded --> No Volume
First, I apologize, this is a long thread, but I wanted to provide as much context and details as possible. I've reached out to free chat support for help but was wondering if anyone has any know...
- Feb 18, 2022
Augestflex wrote:
The drives have arrived, so with the configuration backed up, I've gone ahead and replaced disk #2, per chat support recommendation, with one of the new drives.
Upon regular bootup, the volume/shares aren't shown, and there is top message int he admin page that says:
Remove inactive volumes to use the disk. Disk #3,4.
I didn't think it would resync - I.suspect the support person was mostly hoping.
Augestflex
Feb 18, 2022Aspirant
The drives have arrived, so with the configuration backed up, I've gone ahead and replaced disk #2, per chat support recommendation, with one of the new drives.
Upon regular bootup, the volume/shares aren't shown, and there is top message int he admin page that says:
Remove inactive volumes to use the disk. Disk #3,4.
It seems the volume is marked as inactive and is still associated with disks 3 and 4, even though those disks should be okay... the only disks that had problems were #1 and #2, with questionable note that the model for #4 wasn't on the HCL even though it built just fine and was healthy before all these problems occurred.
StephenB
Feb 18, 2022Guru - Experienced User
Augestflex wrote:
The drives have arrived, so with the configuration backed up, I've gone ahead and replaced disk #2, per chat support recommendation, with one of the new drives.
Upon regular bootup, the volume/shares aren't shown, and there is top message int he admin page that says:
Remove inactive volumes to use the disk. Disk #3,4.
I didn't think it would resync - I.suspect the support person was mostly hoping.
- AugestflexFeb 18, 2022Aspirant
So I put in all four new drives and it took me to the initial page to set up everything up as it began the sync process for the new drives.
That's the good news, now the bummer.
As if to add a little salt into the fresh wound my configuration backup failed to restore, saying the volume name(s) has to be identical. I see no place to change the volume name and was never manually doing that. I think X-RAID managed that. They were data, data-0, and data-1.
So unfortunately resetting up all the shares, permissions, protocols, etc. while the sync job for the new drives takes place. :-(
Seems a little silly as I had access set up for Windows, Linux, and other devices by permissions and I hadn't reviewed the permissions and enabled protocols for each share in some time. :( I did recreate the same exact share names and the configuration restore still failed. It really is tied to the volume or old array.
Anyways, thanks again for the assistance. Complete restart for me which leaves a little bit of a bitter taste in my mouth after 8 years of great service and dependability from the RN516. I had choosen it after a few years of using a Buffalo Terastation and I can say the RN516 was a nice upgrade and way more pleasant to set up and use. To be fair I did make the mistake, and cause my own problems, of adding the new disk, instead of swapping with disk #2 that had warnings. I had thought that would help it get any data off of the disk with warnings, but obviously I understand now that the other drives would have been enough between them and the space reserved for data protection. Still a big bummer to not be able to recover any data despite 3 working drives (one with warnings, one with no warnings whatsoever, and one that was healthy and synced fine, worked well, but was not on HCL). I guess I'm just really bummed it couldn't even restore my share settings (permissions and protocols for each share) and cloud backup of specific paths.
In either event I'll get things set back up and most of the data back in place and I'm sure time will numb the disappointment at the end.
/rant off
- StephenBFeb 19, 2022Guru - Experienced User
Augestflex wrote:
As if to add a little salt into the fresh wound my configuration backup failed to restore, saying the volume name(s) has to be identical. I see no place to change the volume name and was never manually doing that. I think X-RAID managed that. They were data, data-0, and data-1.
Did you choose FlexRAID or X-RAID when you did the new install?
X-RAID uses data for the volume name (data-0 and data-1 are RAID group names, not quite the same thing).
- SandsharkFeb 19, 2022Sensei - Experienced User
But when the system sees drives with parts of raid groups data-0, data-1, etc that BTRFS can't put together into a usable volume, the GUI often shows them as volumes as well, though there is nothing on them you can access.
- AugestflexFeb 20, 2022Aspirant
Great question StephenB , I used X-RAID. In the volumes screen I would see the existing volumes name on the left side. Additionally when I'd mouse over a drive bay on the volumes screen it would show which voume the disk was in.
Sandshark That may explain part of the problem on the configuration restore. In either event I've got my new volume with all new drives. They are synced and I am copying all of my data back to the RN516. I have only a few days of data delta between PC and NAS. The backup to Google Drive should also include almost everything so my loss is negible, just the time, frustration, and cash outlay in new drives.
Thanks to both of you for your response, support. and help. Greatly appreciated.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!