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Zamolxses's avatar
Zamolxses
Aspirant
Jul 12, 2018

inactive volumes

Hello to everybody,

i have a readynas 314 with 2x3TB and 2x4TB WD red disks

After I sync the new disks (2x4TB) with the existing volume 2x3TB i want to switch from raid 5 xRaid to raid 10 FlexRaid.

I switch between that 2 raid type and I realise there is no any option in that stage to configure the raid 10 and I want to switch back to Xraid but it pop up an message that is not possible because i have an exteded volume or something

i pull out the last 2 disks 2x4TB and it show me that the volume is dead on LCD 

i reboot, i switch to xRaid mode and i reinsert the 4TB drives 

In admin page was now 3 volumes: 2 x raid5 and 1 x raid1 

after i reboot again it show me that all volumes are inactive

if you have any sugestion to recover the informations or to rebuild my raid I will be very gratefull.

thanks

4 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Zamolxses,

     

    Welcome to the Community!

     

    Can you download the system logs of the NAS? You may provide it to us so we can check what caused the issue. Please check this link on how you can send it.

     

    Do you also have a backup of your data?

     

    Regards,

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    The logs are only showing two disks as detected (see e.g. disk_info.log, also kernel.log and systemd-journal.log show problems for the other two disks e.g.

    Jul 12 13:11:18 NAS-Lucian kernel: disk 1, wo:0, o:1, dev:sdc2
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] killing request
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] FAILED Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] CDB: Synchronize Cache(10) 35 00 00 00 00 00 00 00 00 00
    Jul 12 13:33:07 NAS-Lucian kernel: blk_update_request: I/O error, dev sdc, sector 72
    Jul 12 13:33:07 NAS-Lucian kernel: md/raid1:md0: Disk failure on sdc1, disabling device.
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] Synchronizing SCSI cache
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] Synchronize Cache(10) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] Stopping disk
    Jul 12 13:33:07 NAS-Lucian kernel: sd 2:0:0:0: [sdc] Start/Stop Unit failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
    Jul 12 13:33:07 NAS-Lucian kernel: disk 1, wo:1, o:0, dev:sdc1
    Jul 12 13:33:07 NAS-Lucian mdadm[2709]: Fail event detected on md device /dev/md0, component device /dev/sdc1
    Jul 12 13:33:07 NAS-Lucian kernel: md/raid1:md1: Disk failure on sdc2, disabling device.
    Jul 12 13:33:07 NAS-Lucian kernel: disk 1, wo:1, o:0, dev:sdc2
    Jul 12 13:33:07 NAS-Lucian disk_event_handler[8679]: Sending disk remove event for /dev/sdc to readynasd.
    Jul 12 13:33:07 NAS-Lucian mdadm[2709]: Fail event detected on md device /dev/md1, component device /dev/sdc2
    Jul 12 13:33:08 NAS-Lucian kernel: md: unbind<sdc2>
    Jul 12 13:33:08 NAS-Lucian kernel: md: export_rdev(sdc2)

     

    Looking at kernel.log / systemd-journal.log we see

    Jul 12 13:00:54 NAS-Lucian kernel: md/raid:md127: device sda3 operational as raid disk 0
    Jul 12 13:00:54 NAS-Lucian kernel: md/raid:md127: device sdb3 operational as raid disk 1
    Jul 12 13:00:54 NAS-Lucian kernel: md/raid:md127: allocated 4362kB
    Jul 12 13:00:54 NAS-Lucian kernel: md/raid:md127: not enough operational devices (2/4 failed)
    Jul 12 13:00:54 NAS-Lucian kernel: md/raid:md127: failed to run raid set.
    Jul 12 13:00:54 NAS-Lucian kernel: md: md127 stopped.

     

    This is a data recovery situation. You may wish to contact support for assistance but there would be costs involved.

    • Zamolxses's avatar
      Zamolxses
      Aspirant
      When I try to roll back to xraid mode i had a message about extended volume and had 2 new icons on volume tab
      On my knowledge at that moment i didn't know how are redistributed all data after sync on all 4 disks. And i hot plug out disk 3 and 4
      After i removed Disk 4 the array was only without redundancy but after i unplug disk 3 the raid become dead.
      I try to reinsert Both disks, Reboot, Restart, etc. but without any positive results.
      I didn't deleted anything or write on this volume in this period so think there is still a chance to rebuild my raid.
      I see some Linux articles on internet but i am not very good to read and interpret all the parameters to be able to force reconstruct the raid
      And for that reason I need some assistance
      Thanks
      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Zamolxses wrote:
        And for that reason I need some assistance


        Paid support (my.netgear.com) would give you the best chance of preserving your data (my.netgear.com).  If you need data recovery services it would be expensive.  But they might be able to mount your volume without that.

         

        If you can connect all the disks to a Windows PC (using either SATA or a USB adapter/dock), then you could also try ReclaiMe software.

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