Forum Discussion

smartavi

Aspirant

Jan 09, 2017

Management service is offline after 6.6.0 update on ReadyNas 102

Hello, Cannot access admin panel after firmware 6.6.0 update.

Installation & Upgrade

kirkm

Aspirant

Mar 17, 2017

Hi all - I'm new to this community and not sure how/where to post my problem...

I have a ReadyNas 312 with (2)-2T drives and has worked great for 3 years. Power went out and device wouldnt boot (would start up and sit forever with the power light blinking and the fan on full). I did a reboot with OS reinstall through the boot menu and this allowed me to see the drive on RAIDar and gave me access to the files, the diagonotics, etc. but I have a status of "Management service is offline". Firmware is 6.6.0. I cannot access the admin page or anything....

Then, after a while, it was dropped from RAIDar and now I cannot see it at all. I did down-load the log files before if disappeared, diagnostics said everything was good.

Anyone have any ideas or assistance?

Thanks!

Skywalker
NETGEAR Expert
Mar 17, 2017
kirkm, please send in your logs.
- kirkm
  Aspirant
  Mar 17, 2017
  HI Skywalker - I just sent them over...not sure if I did it correctly....but I think so.
  - Skywalker
    NETGEAR Expert
    Mar 21, 2017
    I can't tell for sure, but this looks like an issue that was fixed in 6.7.0 Beta 4. You should still be able to update firmware in the current state, by following instructions here.