Forum Discussion

Aspirant

Feb 25, 2016

Solved

Management service is offline

Hi. We have a problem whereby we can't access the Admin page, just says ReadyNAS Admin Page is offline. Within Raidar the status is "Management Service is offline". No firmware update has been app...

iSCSI

icuit
Feb 26, 2016
No, it's not meant to be empty but that doesn't matter too much as i want to set the NAS up again from scratch. No i don't have a backup of the data but i don't need a backup.

Thanks

icuit

Aspirant

Feb 25, 2016

I'm not sure if this helps but i have found this in the logs:

Feb 25 15:13:55 *********** readynasd[4501]: readynasd log started
Feb 25 15:13:55 *********** readynasd[4501]: readynasd started. (restarted=0)
Feb 25 15:14:15 *********** readynasd[4501]: Error create table (db)
Feb 25 15:14:15 *********** readynasd[4501]: dba create failed
Feb 25 15:15:35 *********** readynasd[4501]: Error create table (db)
Feb 25 15:15:35 *********** readynasd[4501]: dba create failed
Feb 25 15:15:35 *********** readynasd[4501]: Initialization failed. We don't want to keep retrying. Only twice.

Thanks

JennC
NETGEAR Employee Retired
Feb 25, 2016
Hello icuit,

Welcome to the community!

I suggest you call support asap. You may also really need to get to where the NAS is as it may need a reboot and you need to put it on telnet mode for remote access of support.

Regards,
mdgm-ntgr
NETGEAR Employee Retired
Feb 26, 2016
I assume you downloaded the logs zip file using RAIDar?

You should have that zip file ready to provide to support. You can send your logs in if you like (see the Sending Logs link in my sig)
- icuit
  Aspirant
  Feb 26, 2016
  mdgm,
  
  Thank you for your reply. Yes i did use RAIDar to download the logs; i will forward these on shortly. I am happy to Factory Reset if necessary but would prefer any other option which i could action remotely.
  
  Thanks for your help.
  
  icuit
  - mdgm-ntgr
    NETGEAR Employee Retired
    Feb 26, 2016
    Thanks for the logs.
    
    Yes, you have encountered the snapshot upgrade issue.
    
    Is the Backup share meant to be empty?
    
    Do you have a backup of your data?