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Cathleen_Unity's avatar
Oct 03, 2017
Solved

Model is ReadyNAS 102 -- Error Message: Backup: Error backup job To750G: Destination cannot be acces

I reviewed threads of other users who reported this error message, but none of your suggestions seem to fit.

 

The last time or backup worked was on September 27. Here's a copy of our logs since then:

Tue Oct 3 2017 0:05:05
Backup: Error backup job To1TB: Destination cannot be accessed.
Mon Oct 2 2017 0:05:08
Backup: Error backup job To1TB: Destination cannot be accessed.
Sun Oct 1 2017 0:05:01
Backup: Error backup job To750G: Destination cannot be accessed.
Sat Sep 30 2017 0:05:05
Backup: Error backup job To750G: Destination cannot be accessed.
Fri Sep 29 2017 0:05:09
Backup: Error backup job To750G: Destination cannot be accessed.
Thu Sep 28 2017 8:37:05
System: Firmware was upgraded to 6.8.1.
Thu Sep 28 2017 8:37:05
System: ReadyNASOS background service started.
Thu Sep 28 2017 8:33:39
System: The system is rebooting.
Thu Sep 28 2017 0:05:08
Backup: Error backup job To1TB: Destination cannot be accessed.
Wed Sep 27 2017 8:34:40
System: External storage device disconnected.
Wed Sep 27 2017 0:49:12

Backup: Successfully completed backup job To750G.

 

Our office is open Sundays, Tuesdays, Wednesdays and Thursdays. First thing each of these mornings, I eject the backup device and switch it out with our other device. One device holds up to 750G and the other to 1TB. The amount of data we're backing up uses only about 20% of the 750G drive. Our firmware is the most current, but as you can see on the log, the backup failed even before the most recent upgrade. Any other suggestions on what I can do to troubleshoot/fix our backup.

 

BTW, I'm new to this job, so new to our backup configuration. So you will probably need to walk me through this with very precise instructions.

 

Thank you!

  • Thank you. I did get that error message. But when I moved the equipment up to my desk to connect the drives directly to my PC,  I also noticed that the box where I mount the drive has a broken piece. So before we do anything else, we're going to replace that box. Thanks again!

2 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Start with connecting the drives to a Windows PC.  If it offers to "repair", then let it.

     

    If the drives aren't properly ejected for some reason, then they are mounted read-only, and can't be written to.  The Windows "repair" resolves that.

  • Thank you. I did get that error message. But when I moved the equipment up to my desk to connect the drives directly to my PC,  I also noticed that the box where I mount the drive has a broken piece. So before we do anything else, we're going to replace that box. Thanks again!

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