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Forum Discussion
NAS 104 OS reinstall
Hi,
I think I messed it up. I was trying to do a factory reset but from the looks of it while pressing the backup button I went a step further and it is doing an OS reinstall but has been at it for teh last 36 hours or so. I know that a factory reset takes some time and am thing that I have done something wrong. What happens if I stop the OS reinstall? How long does it takes to complete this process?
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Hi jdou,
The OS reinstall procedure should not take that long to complete. Normally, it should only take a few minutes for it to complete the process. You can try forcefully shutting down the NAS.
Regards,
Yes I had to shut it down by unplugging it! I tried using Factory default installation and had the same problem. Someone told me it's a flash problem. How do I go about it?
jdou wrote:
Yes I had to shut it down by unplugging it! I tried using Factory default installation and had the same problem. Someone told me it's a flash problem. How do I go about it?
You could try a USB recovery. Though you might need paid support's help to deal with corrupt flash (my.netgear.com) - so perhaps JohnCM_S or Marc_V can confirm that diagnosis before you pursue it. Another thing you might try is installing RAIDar, and see what status it reports for the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
Of course the flash hardware or memory might have just failed - and the hardware isn't repairable.
This could also be disk-related, so if you have a spare disk to try, you could see if you can do a factory install on the spare (labeling the other disks by slot when you remove them).
I tried using RAIDar. At first I found the system as shown in attachment but then refused to find it, however, I can access the folders through the network from the folders window.
Could you please advise? I am not sure how to do a USB recovery.
@jdou wrote:
Yes I had to shut it down by unplugging it! I tried using Factory default installation and had the same problem. Someone told me it's a flash problem. How do I go about it?
You could try a USB recovery. Though you might need paid support's help to deal with corrupt flash (my.netgear.com) - so perhaps @JohnCM_S or @Marc_V can confirm that diagnosis before you pursue it. Another thing you might try is installing RAIDar, and see what status it reports for the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
Of course the flash hardware or memory might have just failed - and the hardware isn't repairable.
This could also be disk-related, so if you have a spare disk to try, you could see if you can do a factory install on the spare (labeling the other disks by slot when you remove them).
Hi jdou,
You may find the steps in doing the USB Boot recovery on this link.
Just to verify something, are you able to access the shares but not the admin page?
It seems that you have an older version of RAIDar installed. You may try installing the newer one, which is RAIDar 6.4, and then check if the RAIDar will still not be able to detect it.
Regards,
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