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Forum Discussion
NAS 312 Ethernet Port
Hi Community, My NAS 312 ethernet port stopped "working" after I performed a firmware upgrade few months ago. No lights come on anymore. I have tested the cables and all if fine.. it seems the p...
What about the disk LEDs?
Have you tried both ethernet ports?
Any difference if you boot up without disks installed? If yes, then that may point to a disk issue or a power supply issue or some other hardware issue.
If no, then I think it probably points to an issue with the ethernet port. You could try booting into tech support mode to see if there's any difference.
Your disks could be moved to another x86 OS6 ReadyNAS e.g. RN422, RN424, RN524X, RN526X etc.
Assuming it's failure of the NICs if you are comfortable with shell commands you could hook up a HDMI monitor to the RN312 and a USB keyboard and a USB storage device and copy data off that using that, I think.
Thanks for your prompt reply!!
Answer to your questions below ***
What about the disk LEDs?
***the disk LEDs are on.
Have you tried both ethernet ports?
***Yes, tried both ports and no lights..
Any difference if you boot up without disks installed? If yes, then that may point to a disk issue or a power supply issue or some other hardware issue.***I haven't tried, but I will try when I get to the office today.
Your disks could be moved to another x86 OS6 ReadyNAS e.g. RN422, RN424, RN524X, RN526X etc.
***is it a simple swapover or do I need to something else?
Thanks again
Traca wrote:
Your disks could be moved to another x86 OS6 ReadyNAS e.g. RN422, RN424, RN524X, RN526X etc.
***is it a simple swapover or do I need to something else?
It's a simple swapover.
Though it is reasonable to check out the replacement before migrating the disks - especially if you get something used. You can do that by doing a factory install on a spare disk (not part of the array). Then make sure the NAS boots with that disk in every slot. Also, make sure the firmware is up to date.
Thanks stephen,
I'm a bit confused.. So if I buy a used unit I can't just slot the 2 disks in there and run it, I'll need to factory reset it and update the firmware using separate disks? Can't I reset it and update the firmware without having disks in there?
I am worried if I slot my disks in the new unit then it might wipe everything!!
So I think I know what the problem is.. we had a power spike few weeks ago due to lightening stricked nearby. This causes the eathernet ports at the router and the NAS to break.
I am surprised through that the 2 NAS ethernet ports are not working.. I would have thought only one of them should stop working and the other be still operational.
Both the ethernet ports are on the same board so if one is taken out by a power spike it's almost certain the other one will as well.
You could move the disks to a new ReadyNAS or alternatively you could attempt to recover data from an ordinary x86 Linux PC or even using 3rd party software for WIndows such as ReclaimMe.
Do you have any idea on how to use the shell commands to backup to an external hard drive?
Is the USB drive mounted?
You can copy files using the linux command. https://man7.org/linux/man-pages/man1/cp.1.html
for instance
# cp -R /data/sharename /usbvolume/sharename
- It’s just an external hard drive, do I need to do anything to mount it?
What is this so complicated?!! I just want to move my disks to anther nas as the Ethernet ports died in me..
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