NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NAS 312 Ethernet Port
Hi Community, My NAS 312 ethernet port stopped "working" after I performed a firmware upgrade few months ago. No lights come on anymore. I have tested the cables and all if fine.. it seems the p...
What about the disk LEDs?
Have you tried both ethernet ports?
Any difference if you boot up without disks installed? If yes, then that may point to a disk issue or a power supply issue or some other hardware issue.
If no, then I think it probably points to an issue with the ethernet port. You could try booting into tech support mode to see if there's any difference.
Your disks could be moved to another x86 OS6 ReadyNAS e.g. RN422, RN424, RN524X, RN526X etc.
Assuming it's failure of the NICs if you are comfortable with shell commands you could hook up a HDMI monitor to the RN312 and a USB keyboard and a USB storage device and copy data off that using that, I think.
Thanks for your prompt reply!!
Answer to your questions below ***
What about the disk LEDs?
***the disk LEDs are on.
Have you tried both ethernet ports?
***Yes, tried both ports and no lights..
Any difference if you boot up without disks installed? If yes, then that may point to a disk issue or a power supply issue or some other hardware issue.
***I haven't tried, but I will try when I get to the office today.
Your disks could be moved to another x86 OS6 ReadyNAS e.g. RN422, RN424, RN524X, RN526X etc.
***is it a simple swapover or do I need to something else?
Thanks again
Traca wrote:
Your disks could be moved to another x86 OS6 ReadyNAS e.g. RN422, RN424, RN524X, RN526X etc.
***is it a simple swapover or do I need to something else?
It's a simple swapover.
Though it is reasonable to check out the replacement before migrating the disks - especially if you get something used. You can do that by doing a factory install on a spare disk (not part of the array). Then make sure the NAS boots with that disk in every slot. Also, make sure the firmware is up to date.
Thanks stephen,
I'm a bit confused.. So if I buy a used unit I can't just slot the 2 disks in there and run it, I'll need to factory reset it and update the firmware using separate disks? Can't I reset it and update the firmware without having disks in there?
I am worried if I slot my disks in the new unit then it might wipe everything!!
Traca wrote:
I'm a bit confused.. So if I buy a used unit I can't just slot the 2 disks in there and run it, I'll need to factory reset it and update the firmware using separate disks?
You could just migrate the disks. I'm suggesting testing the used NAS first with a spare disk, because I think that is something is wrong with it, it would be safer to test it with a spare disk.
Traca wrote:
Can't I reset it and update the firmware without having disks in there?
No, that is actually not possible. There is no way to update the flash install image w/o a disk in place - and a factory reset cannot be done w/o at least one disk installed in the NAS. A factory reset installs the firmware in the flash onto the disk(s).
Traca wrote:
I am worried if I slot my disks in the new unit then it might wipe everything!!
If the array is healthy, then that shouldn't happen. Since you are running RAID-1, you could try migrating just one disk - then you'd have the other in reserve. If you do that, then boot up the NAS in read-only mode, and check that the data is there. Then power down, insert the second disk, and boot up normally.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
