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Forum Discussion
NAs 628-Power failure
Firmware 6.10.7. Working flawlessly UNTIL---powered down via software to do routine maintenance on APS Power Backup----powered down ALL components to Backup so as to replace battery. NAS 628 ...
My suggestion is don't mess with it, as it should still be under warranty. Get an RMA from Netgear. Messing with it could give them an excuse to not honor that warranty.
Trying to contact NETGEAR through MySupport to request RMA and am after filling in their form, am continuously getting: "Oops Something went wrong on our end. Try refreshing the page or wait a few minutes and try again" Error 500.
I've been trying off and on for several house---tired different browsers, emptied cookies, etc etc. Is this a common error? Would you suggest calling?
Following many attempts to create a support case number via the website and continually getting an "Error 500", I called the Business Support number and tried that way only to be hung up upon after being told by the automated system that I needed to go online and create a support number---duh! So I spoofed the phone system and followed the menu to a non-NAS device and actually got to talk to a human being who told me that there is no longer any phone support for NAS devices and I must email my request to "readynasuppot@netgear.com" .
I did so and got a case support number emailed back to me in mere seconds!
I may be stupid and didn't read this someplace where I should have or it is not widely known. So hopefully this post will help someone else out.
Meanwhile now, I must await a review and hopefully an issuance of an RMA and ultimately a fix for this power failure issue.
Spelling correction: "readynassupport@netgear.com"
Ray2 wrote:
I may be stupid and didn't read this someplace where I should have or it is not widely known.
Not widely known, and it should be much easier to find. Thx for posting!
So the saga continues. Initial email from Netgear gives me a case support number and says essentially "standby while we review".
Next day, they request "proof of purchase" which I submit consisting of an Amazon receipt with all the linking product information.
Today, I get an email with a link to a Netgear page with a form to fill out essentially repeating what they already know (bear in mind this product was registered with them within a week of purchase). The one extra thing is my choice of choosing method/timing etc for the RMA. I chose the "free" choice since it is still under warranty, but need to enter a credit card as "collateral"---no problem. Submit and a message appears that I will get a follow up "email" confirming their receipt of this form. Nada.
A while ago I get an email directly from FEDEX saying that shipping today is a replacement unit from Netgear tomorrow. Sounds good, right? Except when I read the information carefully they are apparently sending me a Model528---NOT a Model628!!
I already sent them an email saying this is unacceptable. I'm thinking this may be the only replacement they have in stock yet? So it goes, the state of the world today! <sigh>
Can anyone tell me what differences there are between the 528 and the 628? Just in case I'm between a "rock and a hard place"??
I'll post again as the "saga" unfolds.
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