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penyart's avatar
penyart
Aspirant
Jan 08, 2016
Solved

NAS DUO System Failure

I am new to supporting my NAS though I have had it for years. I just did the plug an dplay and moved movies and musing into the sytem, primarily. I have two 500GB 3.5" drives installed running Raid X.

This week the system began making un usual noises. I acessed thorugh the web interface and found that one of the disks reported a status of 
dead. I shut the systsem down, took a replacement drive and inserted it hoping for the best. Now the system will not even get online I just get a flashing blue light on the front.

Researching I am prepared to take the two old drives and use a Linux Reader and recover my data. I hope?

My biggest question is how do I know if the disk is bad or the netgear Duo is bad so I don't waste money buying hardware I don't need. No support from Netgear on that topic.

Thanks to anyone on providing my best steps to take.

  • Thanks for all the help. I successfully added two new 1 B drives and am wokring at recovering the dta from the two 500GB drives I removed. I am also investigating the best backup system to this back up system using the USB backup funciton.

     

    Thank you again!

     

    Hope your year delivers you success and happiness

7 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello penyart,

     

    Welcome to community!

     

    The best way for you to check if the disk you removed is bad is to use diagnostic tools. After removing the suspected faulty disk, if the NAS is configured as XRAID/RAID1, you should be able to still get to your files without the replacement disk inserted and just one disk is left. Remember that one disk mirrors the other. The replacement disk you will insert should be with the same size and much better if same model/make of the still working disk.

     

    Regards,

    • penyart's avatar
      penyart
      Aspirant

      Thanks for the awesome response. My problem is that after inserting a new disk I cannot get the system back online. i just get a blue blinking light on the front of the NAS which research tells me means it is either booting up or shutting down.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello penyart,

         

        Is that a new disk that you inserted? No data nor partition?

         

        Remove the replacement disk fist then backup the data while you still can. Then test the new disk too with diagnostic tools.

         

        Is the replacement disk identical to the one left inserted?

         

        Regards,

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