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Forum Discussion
penyart
Jan 08, 2016Aspirant
NAS DUO System Failure
I am new to supporting my NAS though I have had it for years. I just did the plug an dplay and moved movies and musing into the sytem, primarily. I have two 500GB 3.5" drives installed running Raid X...
- Jan 11, 2016
Thanks for all the help. I successfully added two new 1 B drives and am wokring at recovering the dta from the two 500GB drives I removed. I am also investigating the best backup system to this back up system using the USB backup funciton.
Thank you again!
Hope your year delivers you success and happiness
JennC
Jan 08, 2016NETGEAR Employee Retired
Hello penyart,
Welcome to community!
The best way for you to check if the disk you removed is bad is to use diagnostic tools. After removing the suspected faulty disk, if the NAS is configured as XRAID/RAID1, you should be able to still get to your files without the replacement disk inserted and just one disk is left. Remember that one disk mirrors the other. The replacement disk you will insert should be with the same size and much better if same model/make of the still working disk.
Regards,
penyart
Jan 08, 2016Aspirant
Thanks for the awesome response. My problem is that after inserting a new disk I cannot get the system back online. i just get a blue blinking light on the front of the NAS which research tells me means it is either booting up or shutting down.
- JennCJan 08, 2016NETGEAR Employee Retired
Hello penyart,
Is that a new disk that you inserted? No data nor partition?
Remove the replacement disk fist then backup the data while you still can. Then test the new disk too with diagnostic tools.
Is the replacement disk identical to the one left inserted?
Regards,
- penyartJan 08, 2016Aspirant
thanks for the sec0ond timely response. I thought the new disk was the same but it was 1 TB versus 5 GB. But I then tried to shut down and put the original back in to try and not lose any more data. That is when the system fialed to restart and provide access via the network.
My current plan is to shut it down, work to recover as much data form both disks to a stand alone PC using some linux reader software and then re-assess the disks and NAS device.
Does that sound resasonable
- JennCJan 08, 2016NETGEAR Employee Retired
Hello penyart,
What RAID level is it using?
If that is XRAID (RAID1 automatically on ReadyNAS Duo), you should be able to recover data without the failed disk leaving the one that is not reporting dead/faulty inserted.
Regards,
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