Need help selecting backup/RN features #24580559

StephenB wrote:

NetworkedinPA: I get the frustration (and I think mdgm does too). ReadyCloud still needs a lot of work. That has to be obvious to the dev and product management teams. Hopefully they will address the problems quickly, or at least show some substantial progress. FWIW, at my company (not Netgear), all reports are reviewed and reclassified anyway. Bugs turn into feature requests; feature requests turn into bugs; priorities are set. I think mdgm is saying that Netgear does the same. It would less stressful if the agent could simply enter your classification (bug or feature), especially when it is being reviewed again. Having the agent reclassify it always makes the person reporting it feel that they weren't really heard (and the customer's view is more important than the agent's - so it ought to flow upstream).

I hear you and I agree. I also think mdgm "gets it" too.

I just hope NG gets it ;) Having thousands or tens of thousands of subdirectories on a computer and essentially being told that 'We can sync with about 10 of them, that should be good enough' leaves me shaking my head.

They're so close to an awesome package. All it takes is some effort and attention. Changing to a file selection dialog instead of a User only directory is literally about 10 mins, plus any recompile or testing. A no-brainer.

And, yes, when you're told, "Well, if enough people request a change, we'll make it," it IS insulting. Especially when it is a feature that was advertised and a key decision point to purchase. They said they had it, I expect it to work. And we as customers are absolutely, without a doubt, 100% entitled to receive what was promised and advertised. Period.

Doesn't matter how many people notice (or know how to find the details), or how vigorously they ask. They promised, they must deliver. Anything else sounds like the customer has to beg for the goodwill of the dev team to get these errors fixed.

That is NOT how it works. Want our business? Have features we users want and DELIVER it in a stable and reliable format. Otherwise all the marketing in the world has little value. If we don't get value, we'll go somewhere else.

The techs I've talked to and the (top tier) vendors I spoke to recently absolutely "get it," too.

I just hope the other levels of NG get it. I get the impression the ReadyNAS has been more of a pet project or a hobby in the past. But it has some real potential now. It's time to take it seriously and get down to business.

Stability, features, extendability, bleeding edge, ongoing development. In that order.

Besides, "Not Really" is a pet peeve of mine. Does it *really* do xyz? Well, not really, sort of, sometimes, if you workaround like this.... :hammer:

It either does it, or it doesn't.