NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear ReadyNaS device dead
Hi all, We are in a situation where our NAS device(Ready NAS) wont power on. I can hear the fan noise while powering on, but thats it nothing else. I have some critical data there and in desperate s...
StephenB wrote:I will follow up with instructions on how to convert the Pro-6 to run OS 6 in a followup post.
pala_reg:, here are the instructions.
First you need to get the Pro-6 running with 4.2.x firmware. If it has no disks in it now, you will need a spare disk (which is not part of the array you eventually want to migrate). You will need to do a factory default with that spare disk in the NAS. Instructions for doing that from the Pro-6's front panel are in the the hardware manual for the Pro-6 that I posted in the previous post (the manual that describes the disk trays). The Pro-6 will format the disk, so anything on it will be lost.
After factory default, browse to the NAS ( https://nas-ip-address/admin ), and complete the setup. Don't set anything up you don't need to, as this is just temporary. The disk will be formatted again as part of the conversion. Note that the Pro-6 4.2.x firmware only supports TLS 1.0, so most browsers won't let you connect. But you can connect with Internet Explorer, or with Edge in IE mode. You likely will need to click through a certificate warning.
Second, OS-6 NAS like the RN516 have at least 2 GB of RAM. The Pro-6 only has 1 GB. While this might work out ok, many folks have found that it is not enough. It is possible to upgrade the Pro-6's memory to 2 (or 4) GB of RAM - and is quite inexpensive. I recommend that you do that, especially if you are going to want to use the Pro-6 for a while.
Now for the conversion itself:
The steps are
(Optionally) make sure the latest BIOS is installed before you do the conversion. To do this you install http://www.readynas.com/download/addons/x86/4.2/BIOS_Update_Package_0.5-x86.bin as an add-on and reboot the NAS. Do this after you backup the NAS. This isn't necessary, but if you so want to update the bios it is easiest to do it prior to conversion
Basic instructions for the conversion itself are
- Upload PREPR4TOR6_0.1-x86.bin as an add-on using the ReadyNAS web gui, but do not reboot afterwards (avoids the need to do manual factory resets)
- Upload R4toR6_6.9.5.bin using the ReadyNAS web gui firmware update
- After you upload the addon+firmware and reboot, it will update the firmware and start a factory default.
- Go through the setup process on the converted NAS. Again, this can be minimal, since your purpose is to migrate disks from your other NAS.
- Update the NAS to run the same firmware as is on the RN516 or the current OS 6 firmware (check for updates will work).
Note I am assuming that there is no data on the Pro-6 disk(s) that you care about. If there is, you need to back up the Pro-6 data first, and restore it afterwards.
Once converted, you can put the RN516 disks into the Pro-6 (powered down), and then power it up. The Pro-6 should boot, and will have the same configuration settings as the RN516 (all the settings are on the disks).
As noted above, you will need to remove the disks from the RN516 trays, and then insert them into the Pro-6 trays to do this.
I am confused on whether you are trying to put the Pro-6 disks into the RN516, or whether you are trying to put the RN516 disks into the Pro-6.
Some of your posts say that you are moving from Pro-6 to the RN516, others say that you you are moving from the RN516 to the Pro-6.
Can you clarify which you are attempting? It is very important that we understand this, as if we don't you could lose your data.
pala_reg wrote:
I followed the steps mentioned in below link, upgraded the firmware to 6.10.5. I guess that is how the conversion is done to OS-6? Please correct me I am wrong.
No. This is telling you that you can put the disks from the Pro-6 into the RN516, and temporarily read them. It doesn't convert the Pro-6. The data is mounted read-only, so you can copy the files to other storage.
More importantly, while you can read the Pro's disks in the RN516 even if the Pro is running 4.2.31, the reverse is not true. You cannot read the disks in the RN516 in the Pro-6 until after the Pro-6 is converted. If you try, you will likely end up wiping the data in the RN516 drives.
I will follow up with instructions on how to convert the Pro-6 to run OS 6 in a followup post.
pala_reg wrote:
I didnt understand about your question on Pro-6 trays. I removed the disks from NAS 6000 and tried inserting the disks from NAS516. But it won't completely go in as there is a small portion at the top side that blocks full entrance.
The disks are mounted into trays on both NAS. The RN516 can accept the Pro-6 trays, but the reverse is not true. The RN516 trays will not fit into the Pro-6.
So the first step label the disks (by slot and system by origin) so you don't lose track of what goes where. Then you will need to remove the disks from the RN516 trays, and insert them into the Pro-6 trays. The RN516 doesn't require using screws to insert them into the trays, but you can use them if you like. So look for screws before you remove them. The Pro-6 doesn't support screwless mounting, so you will need to use the screws that came with that NAS to mount the drives into the trays. Hopefully you still have those screws (and the original trays).
Instructions for removing/inserting disks into the Pro-6 trays are found on pages 33-34 of the Pro-6 hardware manual here: https://www.downloads.netgear.com/files/GDC/RNDU2000/ReadyNAS_Ultra_UltraPlus_NVX_Pro_HW_en_8July11.pdf
Instructions for the RN516 trays is found on pages 163-164 here: https://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
StephenB wrote:I will follow up with instructions on how to convert the Pro-6 to run OS 6 in a followup post.
pala_reg:, here are the instructions.
First you need to get the Pro-6 running with 4.2.x firmware. If it has no disks in it now, you will need a spare disk (which is not part of the array you eventually want to migrate). You will need to do a factory default with that spare disk in the NAS. Instructions for doing that from the Pro-6's front panel are in the the hardware manual for the Pro-6 that I posted in the previous post (the manual that describes the disk trays). The Pro-6 will format the disk, so anything on it will be lost.
After factory default, browse to the NAS ( https://nas-ip-address/admin ), and complete the setup. Don't set anything up you don't need to, as this is just temporary. The disk will be formatted again as part of the conversion. Note that the Pro-6 4.2.x firmware only supports TLS 1.0, so most browsers won't let you connect. But you can connect with Internet Explorer, or with Edge in IE mode. You likely will need to click through a certificate warning.
Second, OS-6 NAS like the RN516 have at least 2 GB of RAM. The Pro-6 only has 1 GB. While this might work out ok, many folks have found that it is not enough. It is possible to upgrade the Pro-6's memory to 2 (or 4) GB of RAM - and is quite inexpensive. I recommend that you do that, especially if you are going to want to use the Pro-6 for a while.
Now for the conversion itself:
The steps are
(Optionally) make sure the latest BIOS is installed before you do the conversion. To do this you install http://www.readynas.com/download/addons/x86/4.2/BIOS_Update_Package_0.5-x86.bin as an add-on and reboot the NAS. Do this after you backup the NAS. This isn't necessary, but if you so want to update the bios it is easiest to do it prior to conversion
Basic instructions for the conversion itself are
- Upload PREPR4TOR6_0.1-x86.bin as an add-on using the ReadyNAS web gui, but do not reboot afterwards (avoids the need to do manual factory resets)
- Upload R4toR6_6.9.5.bin using the ReadyNAS web gui firmware update
- After you upload the addon+firmware and reboot, it will update the firmware and start a factory default.
- Go through the setup process on the converted NAS. Again, this can be minimal, since your purpose is to migrate disks from your other NAS.
- Update the NAS to run the same firmware as is on the RN516 or the current OS 6 firmware (check for updates will work).
Note I am assuming that there is no data on the Pro-6 disk(s) that you care about. If there is, you need to back up the Pro-6 data first, and restore it afterwards.
Once converted, you can put the RN516 disks into the Pro-6 (powered down), and then power it up. The Pro-6 should boot, and will have the same configuration settings as the RN516 (all the settings are on the disks).
As noted above, you will need to remove the disks from the RN516 trays, and then insert them into the Pro-6 trays to do this.
- I am trying to put disks from 516 to pro6
Thanks for detailing the steps. I will go through it.
Regarding PSU, I found this on Amazon
Apevia Power Supply ITX-AP300W https://www.amazon.ca/dp/B01M6V8O8T/ref=cm_sw_r_cp_api_i_281J4D0YY0C06AGK6Q9E
pala_reg wrote:
Regarding PSU, I found this on Amazon
Apevia Power Supply ITX-AP300W https://www.amazon.ca/dp/B01M6V8O8T/ref=cm_sw_r_cp_api_i_281J4D0YY0C06AGK6Q9ESandshark is a better guide for PSU options than I am, so hopefully he will chime in.
The 516 uses a standard Flex ATX power supply with a standard 20-pin ATX connection. It came with a 200w supply. There haven't been many failures reported here, and I am not seeing any specific replacement recommendations.
Sandshark wrote:
But assuming StephenB is correct about the wattage, that should work.
The wattage is included on the Netgear datasheet here: https://www.downloads.netgear.com/files/GDC/datasheet/en/RN300-RN500-RN700.pdf The same info shows up in some older reviews I checked.
Unfortunately, this model didn't work with the device. It requires even a lower one.
I am searching for the right one in market, something like 200w. Please share the links in case if you know any.
A power supply will only draw what the device requires. The wattage is the rating for the maximum current it can handle. Moving to a 200W supply instead of a 300W one will do nothing.
Sandshark It looks like this new powersupply has -12v connector pin that doesnt require for NAS 516. I think I will ask the repair guy to cut that line and make sure the pin wire colours match with the old one and try it again? I dont know why the repair guy didnt mention this to me. But I found that is the way to go with new PSU.
pala_reg wrote:
Sandshark StephenB Any suggestions on how to proceed?
If I simply put all the disks back, will it boot fine?It depends a bit on what the NAS was doing when the power failed. It is possible that the volume is out of sync.
But still, I think putting the disks back (powered down) and then powering up is the way to proceed.
Thanks for letting us know that it's necessary to sever the -12V line on the connector of the power supply. I was not aware that was required. It's been a long time since I looked at the 516 power supply, but I would have sworn it had a standard pin-out.
I tried to do OS reinstall by trying to enter boot menu, but it wont even get to boot menu, attempted USB recovery method -no luck, tried to boot with a free spare disk - no luck again. Dispay monitor throws message till "Loading initfs.." as I shown in the previous screenshot and then thats it.
I think this device is beyond my hope now and I wasted too much time.
I am now trying to follow the steps StephenB suggested to put the disks from 516 to Pro6 for data recovery after converting PRO6. And I am stuck again at below steps:
1) Pro6 should be configured with 4.2.x firmware
I am not able to find a 4.2.x firmware for the Pro6 NAS device. I followed the below site, downloaded the radiator version - RAIDiator-x86-4.2.31(assuming that is the firmware as the site says so - or maybe I am wrong), and tried to manually upload the file via the admin panel. I get this message "Uploaded file is not a READYNASOS file". Tried on Chrome, Firefox and MS Edge browsers , same result.
https://www.netgear.com/support/product/RNDP6000-200_(ReadyNAS_Pro_6).aspx#download
The current firmware version on PRO6 is 6.10.7
2) I tried to install the .bin file for bios update via admin - apps - upload, it says "Error only debian packages are allowed". So it looks like it needs .deb files not .bin files. I couldn't find any repo that offers a .deb file for NAS.
The exact version of PRO6 as per my device's back label is:RNDP6000
StephenB Kindly advise what should I do here
pala_reg wrote:
The current firmware version on PRO6 is 6.10.7
Then the PRO6 has already been converted, so you don't need to convert it again.
What you do need to do is remove the disks from the RN516 trays, and put them into the Pro-6 trays. Then insert them into the Pro-6 (ideally in their original order), and power it up.
And what does the 516 do with no drives installed and powered up? What about with a scratch drive installed?
I've never seen drives that cannot be fully inserted into a Pro6. Some don't have holes that line up with all of the ones on the caddies, so you can only use two screws, but that's sufficient.
It sounds like both of these units are now equipped to recover your volume if there isn't something wrong with the volume, which leads me to suspect there is something wrong with the volume.
I am glad to say I successfully recovered all the data. PSU replacement was a dead end. So following instructions from StephenB PRO6 device booted with disks from NAS516, and all the data were there intact.
Thank you very much StephenB Sandshark Without your valuable suggestions this situation would have been very difficult.
NAS516 is dead forever. I hope the PRO6 device will run a little longer.
FWIW, one of the few used NAS I have purchased "for parts" but thought I could fix, but ended up not being able to, is a 516 that has what I suspect is a shorted capacitor on the motherboard *it's definitely a short, but maybe no a capacitor), but acted like it was just the power supply (thus my expectation it could be fixed). Without a schematic, I couldn't find the source of the short. Yours may have a similar problem.
Don't trash the whole 516. The caddies sell for more than you'd expect (around $40 is the usual asking price). And a lot of folks selling used ReadyNAS are ignorant of that fact and sell the unit caddyless. Plus, some want a spare and some have even reported them breaking.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
