NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
network23
Feb 25, 2013Aspirant
New disk failed after sync. How do I recover?
ReadyNAS NV+
I had 3 1TB disks and was doing an upgrade to 3 2TB disks.
Over 2 days, I replaced a disk a night, letting it sync overnight.
Last night I replaced the final 1TB drive. Eight hours later the drive was synced. I chose to wait until the next night to reboot the NAS to do the expansion, knowing it would take several hours.
It had been working fine all day, but when I went to reboot using Raidar, I discovered this message:
I went ahead and rebooted but it never got past the Rebooting... message. So, I hotswapped the 3rd drive with the 1TB drive I had in there before. After a short while, I got this message:
Now the logs say:
And the 3rd disk light is flashing but I can still access my shares. According to the Health screen, disk 3's status is "Resync".
What's going on and what should I do?
Thanks!
I had 3 1TB disks and was doing an upgrade to 3 2TB disks.
Over 2 days, I replaced a disk a night, letting it sync overnight.
Last night I replaced the final 1TB drive. Eight hours later the drive was synced. I chose to wait until the next night to reboot the NAS to do the expansion, knowing it would take several hours.
It had been working fine all day, but when I went to reboot using Raidar, I discovered this message:
Disk fail event occurred on SATA channel 3. If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead.
I went ahead and rebooted but it never got past the Rebooting... message. So, I hotswapped the 3rd drive with the 1TB drive I had in there before. After a short while, I got this message:
Access to the disk on channel (??) is producing I/O errors. Although the array is still redundant, please replace this drive as soon as possible, as it is likely to fail soon
Now the logs say:
Sun Feb 24 23:40:16 CST 2013 RAID sync started on volume C.
Sun Feb 24 23:41:45 CST 2013 System is up.
And the 3rd disk light is flashing but I can still access my shares. According to the Health screen, disk 3's status is "Resync".
What's going on and what should I do?
Thanks!
35 Replies
Replies have been turned off for this discussion
- cloud1AspirantBecause you hotswapped the original disk3, system will format data in it and start sync to it again.
- cloud1AspirantI think the problem is with the new disk3, you can use a disk tool to test it. If you want to upgrade the volume, you need to put a fine 2T disk on bay3.
- network23AspirantAre there any free disk tools anyone can recommend?
- StephenBGuru - Experienced UserStart with Vendor tools (Seatools for Seagate, Lifeguard for Western Digital). If you also want to browse the SMART parameters, you can use Acronis Disk Monitor.
All of these require Windows. - network23AspirantIt's a Seagate drive, so i'll get those tools.
Should I plug the questionable drive into my Windows PC and run the tools on it there? - StephenBGuru - Experienced User
Yes. My laptop has an eSATA connection, so I generally use the power output from my SATA->USB adapter, and a SATA->eSATA cable.network23 wrote: Should I plug the questionable drive into my Windows PC and run the tools on it there?
If you have a SATA->USB adapter kit, you can use that. Or connect it to an internal SATA slot (and power). SATA would be faster of course. - network23AspirantWell, I finally had a chance to run all the tests, and SeaTools said it passed them all.
What should I do now? - StephenBGuru - Experienced UserWhile drive 3 us in the PC, it is worth looking at the SMART stats. For instance with Acronis Drive Monitor.
What model Seagate disk, and what firmware is it running? - network23AspirantIs there an easy way to cut and paste those SMART stats from Acronis? All the stats say OK, but is there something in particular I should be looking for?
The drive is a Seagate ST2000DM001-1CH164, Barracuda 2TB drive, just purchased.
If FW on the drive label means Firmware, then the version is CC26.
Thanks! - StephenBGuru - Experienced UserReallocated sectors, current Pending Sector Count, Uncorrectable sector count are the most important. (
Command timeouts are also worth noting.
You can check for firmware updates here: https://apps1.seagate.com/downloads/request.html
Note you will need the drive serial number in addition to the model.
You might also be interested in googling ST2000DM001 site:readynas.com
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!