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Forum Discussion
Pengo429
Jul 04, 2017Aspirant
No Disk Detected Bay 2
Just purchased 4 new WD 3TB Red. No matter which drive I put in bay 2, it is not detected. At boot, when power light is flashing quickly, all drive lights are on. Then when power light flashes ...
- Jul 04, 2017
It sounds like a failed SATA channel in the chassis.
The "fix" is to get an new NAS. The warranty is 3 years for the original purchaser - if that's you, arrange for an RMA at my.netgear.com.
If you haven't registered the NAS there, you'll have to do that first. It'll be faster if you upload proof of purchase before you click on the "replace my defective product" link.
Pengo429
Jul 19, 2017Aspirant
I've had my RMA for over 7 days now. How long does it take before the courier comes and swaps the unit over?
Marty_M
Jul 20, 2017NETGEAR Employee Retired
Hello Pengo429,
How long would it take for the RMA process will depend on what option selected when the replacement was process.
Regards,
Marty_M
NETGEAR Community Team
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