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Forum Discussion
No Volumes Found/No Volume Exists
I have had my ReadyNAS for quite a while without any issues. Today I tried accessing the remote drive and it failed. On the LCD it read: btrfs search forward +2d4. I had to pull the power cord to reb...
I have not had
Marc_V wrote:
Welcome to the Community!
Have you had any Disk failure warnings before this happened? Have you tried downloading the logs by chance before this happened? Any updates done?
You may have to try and boot the NAS on Volume Read Only mode and see if it gets to show your Data. But having a full backup would be best since a Factory Reset might be needed, Contacting Support is also an option to have the experts analyze and try to remount your Data.
Kindly check the guide on booting the NAS on Volume read only and please send in the logs if you have downloaded it.
Hope this helps!
Regards
I have not had any errors at all, except for the one that was displayed on the LCD panel listed above. I did send the logs, but I put the wrong person on the subject line (I put mgmd) sorry for jumping the gun. I'll send them tonight and will try the read only mode boot tonight when I get home from work as well.
Thanks!!
Your disks are not on a failing state nor does have any errors. Your firmware though is outdated but you should work on that once you have resolved the issue on your volume.
I would advised contacting NETGEAR Support for assistance so they can remount your volume and have it working. Please note that if you are out of Support warranty you may have to purchase a Support contract.
There is a Pay-per-Incident contract you can purchase for $79 but if the experts analyze the status of your NAS and needs Data Recovery it will cost a different service.
If you can still try to boot your NAS on Volume Read only and be able to pull out the Data I would suggest doing a Factory Reset.
Hope this helps!
Regards
I don't see the pay-per-incident option on the link you have above "contacting NETGEAT support".
Which do I click on once on the web page?
ThanksMark
You will have to login using your MyNETGEAR Account and register the device.
Click on "My Support" and the Contact Support button
Click on Get help with my NETGEAR Product and select your device
If you cannot find the answer on the provided KB articles then click on the additional options so you can create a case and contact Support.
Contracts are usually carried out upon contacting Support, experts will be able to process for you. You can also purchase online through the portal if I'm correct
Hope this helps!
RegardsI rebooted into read only mode and still have no volumes mounted. I login through the browser and it tells me to remove inactive volumes to use the disk, Disk #1,2,3,4.
Also, I logged into my Netgear account and see that my NAS is registered, but I do not see a pay-per-incident support. I only see the GearHead. Do I purchase the GearHead Premium 6-months support contract for $89.00??
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