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Forum Discussion
Retired_Member
Jul 15, 2018OS Reinstall issues
Hi, I just tried to re-install the NAS OS via the Boot Menu (using option 3 in the Boot Menu Options), but it appears to have failed:
LCD msg: "Updating FW"
LCD msg: "ERR: Could not extract" fail...
- Jul 18, 2018
An OS Re-install installs the OS over the top of itself, resets some network settings and the admin password. It doesn't wipe your logs or configuration which can be vital when troubleshooting problems.
A factory reset (wipes all data, settings, everything) and creates the RAID, does a clean install of the OS, creates a new data volume etc.
There is of course a way to manually wipe the 4GB root volume which I have now done this once for you.
Retired_Member
Jul 16, 2018I've created the USB Boot image with the latest OS img in the x86 folder, powered the NAS to boot from USB ("OK" for 30+ secs) and LCD displays "booting for external USB", but no changes for over an hour. Does the USB Utility do some kind of h/d check? (I have a very large array). Will it self shutdown once completed?
Marc_V
Jul 16, 2018NETGEAR Employee Retired
Have you tried changing flash drives? There are times that the flash drives are the cause of the recovery not to complete.
It should shutdown its self once the recovery is complete. I would suggest using a different USB drive
- Retired_MemberJul 16, 2018
The NAS should have come with one. I don't know how Netgear can sell h/w which has their own OS on it and *not* provide an independant installable 'recovery tool'/OS as part of the purchase. Don't know how Netgear are allowed to sell their h/w in this country without it.
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