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Forum Discussion
OS Reinstall issues
Hi, I just tried to re-install the NAS OS via the Boot Menu (using option 3 in the Boot Menu Options), but it appears to have failed:
LCD msg: "Updating FW"
LCD msg: "ERR: Could not extract" fail...
An OS Re-install installs the OS over the top of itself, resets some network settings and the admin password. It doesn't wipe your logs or configuration which can be vital when troubleshooting problems.
A factory reset (wipes all data, settings, everything) and creates the RAID, does a clean install of the OS, creates a new data volume etc.
There is of course a way to manually wipe the 4GB root volume which I have now done this once for you.
The USB Boot Recovery tool is provided for free. Not all USB keys are compatible so it is worth trying different USB keys.
"ERR: Could not extract" is a possible symptom of a full 4GB root volume.
USB Boot Recovery only helps if the problem is on the internal flash. It's possible that this might not be the case here.
USB Boot Recovery doesn't touch the disks though if the firmware loaded by USB Boot Recovery is different to what's on the disks the NAS will correct the firmware mismatch on the next boot.
I've sent you a PM.
Would be useful info identifying which or what type of USB Sticks are compatible (ie it only states FAT32 no larger than 32GB in size, no extra partitions - no inditication of manufacturer, USB type 2/3/3.1/etc logical/physical partition type, active/boot status, etc..)
If OS size being full is such a critical issue, then the devs should have a warning/metric to show how full it is, preferably via WebGUI (at the very least), let alone a better way to manage the OS space (dump non-OS/NG core components elsewhere)
Thanks mdgm for your assistance, the community forum responses is one reason I've stayed with Netgear (not just with NAS solutions).
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